Groupnet Coordinator

Canada Life is a leading financial services company that aims to improve the financial, physical, and mental well-being of Canadians. They are seeking a GroupNet Coordinator responsible for providing and maintaining secure GroupNet access for clients, along with supporting various stakeholders in enrollment, billing, and reporting activities.

Responsibilities

• Providing access to GroupNet for Canada Life’s Group clients
• Communicating with Group Representatives, Clients, Brokers/Agents and Head Office personnel via telephone, email and/or fax
• Auditing assigned work to ensure that all information to ensure and the proper forms/authorization have been completed

Skills

• Ability to excel within a Purpose/Vision driven environment
• Outstanding customer service skills
• Excellent oral and written communication skills
• Problem solving and decision-making abilities
• Organizational and time management skills
• Ability to work in a team environment as well as independently
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment
• Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem
• Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds
• A working knowledge of the following systems would be an asset: PAS, EAS, TSO, Internet, Outlook, Access and Excel
• Experience within the Group Division would be a definite asset
• Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs

Benefits

• Wellness account
• Defined contribution pension plan
• Share Ownership Program
• Insurance coverage for your family at no additional cost
• Annual training allowance
• Three paid Personal days
• Paid vacation
• Paid sick time
• Flexible benefits plan
• Pension plan
• Share ownership plan
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Employee recognition programs
• Service milestone celebrations
• Employee discounts
• Volunteer day

Company Overview