**Healthcare Customer Service Representative – Remote Opportunity at arenaflex**

Imagine a workplace that encourages you to interpret, innovate, and inspire. At arenaflex, our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness, and inspire positive change. With a 40-year legacy, we've established ourselves as a leader in the industry, and we're looking for talented individuals to join our team.

As a Customer Service Representative at arenaflex, you'll have the opportunity to shine in a dynamic and supportive environment. You'll be responsible for assisting callers in an engaging and professional manner, providing exceptional customer service, and resolving issues in a timely and efficient manner. If you're passionate about delivering outstanding customer experiences and have a strong desire to grow and develop your skills, we want to hear from you.

• *About arenaflex**

arenaflex is a company that values diversity, inclusion, and belonging. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. Our commitment to these values is reflected in our company culture, which is built on a foundation of trust, open communication, and a shared sense of purpose.

• *Job Summary**

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients, resolving issues in a timely and efficient manner, and contributing to the growth and development of our company.

• *Responsibilities**

As a Customer Service Representative at arenaflex, you'll have the following responsibilities:

• Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
• Respond to inquiries received through the online customer service tools for internal employees, clients, and providers with an exceptional customer service experience. Inquiries received will only be for portal cases, and the dedicated level two representatives will handle account creation cases, all other cases.
• Provide customer satisfaction to both internal and external customers.
• Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level per department guidelines.
• Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and vendors.
• Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company's Core Competencies and values held within.

• *Requirements**

To be successful in this role, you'll need to meet the following requirements:

• Minimum high school diploma or GED
• Minimum 1 year customer service experience
• Previous call center or telephone experience in a similar environment and/or industry desired
• Knowledge of proper phone etiquette
• Knowledge of medical terminology desired
• Communication (written, verbal, listening) organization, telephone, and data entry skills
• Ability to work a flexible schedule to accommodate queues
• Knowledge of medical and claim terminology is desired
• Required licensures, professional certifications, and/or board certifications as applicable.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
• Ability to effectively handle multiple tasks, prioritize, and manage time in a fast-paced environment
• Ability to work independently as well as part of a team
• Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office Suites, database software, etc.
• Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
• Ability to work full-time (40 hr.) work week with regular and consistent attendance
• Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone

• *Benefits**

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision coverage (low copay & deductible)
• Life insurance
• Short- and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

• *Compensation**

The salary range for this position is $19.00/hour. Specific offers take into account a candidate's education, experience, and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401(k), and bonus opportunity.

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that our employees are instrumental to our success, and we reward them accordingly with competitive compensation and benefits packages, an incentive bonus program, recognition and awards programs, and a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering outstanding customer experiences, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

• *Apply Now**

Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now to become a Customer Service Representative at arenaflex and start your journey to a rewarding and challenging career.