[Hiring] Health Coach @Cadence Health

Role Description

The Cadence Health team is seeking a remote NBHWC Certified Health Coach (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by:
• Reinforcing care plans
• Encouraging adherence to medications and preventive care
• Providing education that helps patients better manage their health

Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include:
• Structured patient check-ins
• Coaching and goal-setting
• Care coordination to close gaps in care
• Addressing barriers such as access to resources, transportation, or medication refills
• Documenting patient interactions in the Cadence platform
• Collaborating closely with the clinical team to escalate concerns
• Coordinating next steps to ensure patients feel supported, informed, and engaged throughout their care journey

Schedule:
• This is a full-time, remote position based in the United States.
• Standard working hours are Monday through Friday.
• Schedule options are either:
• Mountain Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
• Pacific Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM

What you'll do:
• Conduct outbound telephonic patient outreach to support patients enrolled in Cadence care programs
• Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
• Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
• Document patient interactions, outcomes, and follow-up plans in the Cadence platform
• Identify barriers to care (including social needs) and connect patients with resources or internal support pathways
• Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
• Contribute feedback to improve workflows in a fast-moving, change-oriented environment

Qualifications
• An active NBHWC health coaching certification is required
• At least 1 year of experience as a health coach is required
• Experience providing patient education and support to individuals managing chronic conditions is required
• Remote work readiness (including stable high-speed WiFi) is required
• Fluency in Spanish is strongly preferred

Requirements
• Strong patient education, coaching, and care coordination skills
• Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet
• Strong documentation habits and attention to detail
• Reliable attendance and strong schedule adherence
• Exceptional written, verbal, and interpersonal communication skills
• Ability to work independently in a remote, fast-paced environment with evolving workflows
• Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually

Benefits
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program