IT Business Analyst - Data Center & Critical Facilities Infrastructure Management | Full-Time Position with Competitive Benefits

Join arenaflex: Where Innovation Takes Flight

Are you ready to elevate your career with one of the most dynamic organizations in the aviation and technology industry? At arenaflex, we believe in connecting people and possibilities across the globe, and we're looking for a talented IT Business Analyst to join our Critical Infrastructure team. This is a remarkable opportunity to be part of an organization that values innovation, operational excellence, and employee growth.

As an IT Business Analyst - IT Offices at arenaflex, you will play a pivotal role in ensuring the operational sustainability of the critical infrastructure that supports our airport communication spaces and data center operations. Your expertise will help maintain the backbone of our technological operations, ensuring seamless connectivity and reliability across our extensive network of facilities.

About arenaflex and Our IT Operations

At arenaflex, our commitment to excellence extends beyond just flying passengers to their destinations. Our IT Infrastructure team is the unsung hero behind the scenes, managing the complex web of systems that keep our operations running smoothly. From data centers to remote communication rooms, from server farms to airport ground facilities, our IT professionals ensure that every technological component functions at peak performance.

The IT Offices Group at arenaflex is responsible for the comprehensive management of all site implementations, inventories, system planning, accompanying, preventive strategies for maintenance, and break/fix services for data center critical infrastructure. We support IT labs that enable our client application and engineering teams with workstations, hardware, and access to test their applications. Our team coordinates remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms.

What You'll Do: Key Responsibilities

As an IT Business Analyst at arenaflex, you will be entrusted with a diverse range of responsibilities that are critical to our operational success:

• Infrastructure Management: Provide IT administration of professional services, project management, and support to ensure the functional sustainability of critical infrastructure supporting airport communication spaces for arenaflex's IT Offices Group.


• Data Center Operations: Oversee all site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room critical environment equipment.


• IT Laboratory Support: Deliver IT support to IT labs that align our client application and engineering teams with workstations, hardware, and access to test their applications effectively.


• Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms, ensuring timely resolution of issues.


• Facility Infrastructure Management: Manage, operate, support, and monitor all critical facilities infrastructure for data centers and remote communication room equipment.


• Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure.


• Network Integrity: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the airport and campus facilities underground fiber ring.


• Policy Implementation: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring compliance with all governing corporate standards.


• Capital Project Management: Manage data center and remote communication room standards capital improvements, upgrades, and enhancements from planning through execution.


• Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and ensuring that vendors fulfill their contractual obligations.


• Capacity Management: Manage space, UPS power, and critical cooling capacity to ensure optimal performance of all critical systems.


• Infrastructure Design: Oversee the design, implementation, and vendor support of appropriate electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs for communication rooms.


• Support Services: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment.


• Incident Management: Deliver remote incident management resolution for airport critical equipment, including remote installation, configuration, and operational assistance.


• Change Control: Maintain strict adherence to change control activities to ensure system stability and compliance.

What We're Looking For: Required Qualifications

To succeed in this role, you'll need a combination of technical expertise, management skills, and the ability to work effectively in a fast-paced environment:

• Educational Background: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field is required.


• Communication Skills: Ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers.


• Technical Knowledge: Comprehensive knowledge of data center technology and critical facilities infrastructure.


• Project Management: Experience in project management of remote communication room standards capital improvements, upgrades, and enhancements.


• Financial Planning: Capital anticipating and project management experience for airport critical equipment life cycle replacement.


• Corporate Collaboration: Experience supporting Corporate Real Estate projects that involve remote communication room design/work as an IT Offices representative, including on-site assessment reporting.


• Capacity Planning: Expertise in space, UPS power, and critical cooling capacity management.


• Vendor Relations: Strong skills in selection of critical facilities services with accurate documentation, cost optimization, and vendor contract management.


• Infrastructure Design: Experience in managing the design, implementation, and vendor support of electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs.


• Operational Support: Ability to provide proactive and break-fix support for facilities, remote communication rooms, labs, and data center hardware.


• Sustainability Focus: Understanding of operational sustainability of airport critical environment systems.


• Standards Development: Ability to develop Plan Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems.


• Remote Coordination: Proficiency in remote coordination of airport critical infrastructure maintenance and break-fix activities.


• Documentation: Experience reviewing and storing maintenance records with ability to ensure error remediation.


• Incident Response: Capability to provide remote incident management resolution and remote installation, configuration, and operational assistance.


• Time Management: Ability to balance multiple priorities within established time constraints.


• Flexibility: Adaptability to support operations with varying shifts, extended hours, and on-call requirements.


• Communication: Strong written and verbal interpersonal skills.


• Safety Focus: Consistent prioritization of safety and security of self, others, and personal data.


• Inclusivity: Embrace diverse individuals, thinking, and styles.

What Will Give You a Competitive Edge: Preferred Qualifications

While we welcome candidates with the minimum qualifications, the following experience and skills will significantly enhance your application:

• Advanced Education: Four-year degree in a relevant field OR five or more years of equivalent relevant experience.


• Industry Experience: IT Project Management Experience (minimum 3 years) within a high-availability communication room and/or data center operating environment.


• Operational Expertise: Direct experience with daily operational requirements and the operation of production systems and equipment.


• Aviation Industry Knowledge: Familiarity with airport operations and critical infrastructure requirements.


• Certifications: Relevant certifications such as Data Center Certified Associate (DCCA), PMP, or facility management credentials.

Why You'll Love arenaflex: Benefits and Perks

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your professional and personal well-being:

• Competitive Compensation: Earn $26 per hour with performance incentives and industry-leading profit sharing.


• Retirement Savings: 401(k) with generous direct contribution and company match to help you build your future.


• Paid Time Off: Enjoy vacation, holidays, and paid personal time to recharge and spend time with family.


• Comprehensive Health Benefits: Full health benefits including medical, dental, vision, short/long term disability, and life benefits.


• Wellness Programs: Access to programs supporting physical, emotional, social, and financial health, including an employee assistance program offering support for you and your family, free financial education, and extensive resources supporting mental health counseling.


• Travel Benefits: Domestic and international flight benefits for employees and qualified dependents, allowing you to explore the world.


• Career Development: Access to career advancement programs designed to help you achieve your long-term career goals.


• Employee Perks: Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals and auto/property owners/pet insurances.

Our Culture: Living Our Values

Our culture is founded on a shared commitment to living our values - Integrity, Honesty, Respect, Perseverance, and Employee Service - every day, in everything we do. At arenaflex, you'll find a workplace where diversity is celebrated, innovation is encouraged, and every team member has the opportunity to make an impact.

We believe in providing our employees with opportunities to grow, learn, and advance in their careers. Whether you're just starting out or looking to take the next step in your professional journey, arenaflex offers the resources, support, and challenges you need to succeed.

Ready to Take Flight? Apply Today!

If you're passionate about technology, thrive in dynamic environments, and want to be part of a team that's shaping the future of aviation infrastructure, we want to hear from you! This is your chance to join a industry leader and build a rewarding career with an organization that values its people.

Don't miss this exciting opportunity to grow with arenaflex. Apply now and take the first step toward a fulfilling career where your skills and dedication will be recognized and rewarded. We can't wait to welcome you to our team!