**Job Title**

Experienced Claims Customer Care Specialist – Remote Customer Service Professional (Property & Auto Claims)

Join arenaflex: Protect What Matters Most

The world isn't standing still, and neither are we at arenaflex. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve our customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence... and the highest ethical standards — a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at arenaflex is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next — to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

A Day in the Life of a Claims Customer Care Specialist

This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as a Claims Customer Care Specialist and be part of our dynamic team. You'll leverage innovative tools and technology in a collaborative team environment to service our customers.

As a Claims Customer Care Specialist at arenaflex, you'll be the first point of contact for customers navigating some of life's most challenging moments. Whether they've been in an auto accident, experienced property damage, or faced an unexpected loss, you'll be there to guide them through the claims process with care, expertise, and compassion. This role is more than just a job — it's an opportunity to make a meaningful difference in people's lives when they need it most.

Key Responsibilities

As a valued member of our claims team, you will:

• Explain the claim process to customers with clarity and patience, ensuring they understand each step of their claim journey from initiation to resolution


• Make and maintain a connection with the customer by understanding their unique needs, listening actively, and meeting their expectations with personalized service


• Serve customers with empathy and compassion, recognizing that many callers are dealing with stressful situations and may be experiencing anxiety or frustration


• Provide information to customers on claim status and answer inquiries on existing claims, offering timely updates and accurate information


• Contact or receive contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards


• Process claims payments accurately and efficiently, ensuring proper authorization and documentation for all transactions


• Schedule auto and/or property inspections with our network of appraisers and adjusters, coordinating convenient times for customers


• Assist with rental car arrangements as needed, helping customers maintain mobility while their vehicles are being repaired


• Receive, screen and route incoming telephone calls and other electronic correspondence, ensuring each inquiry reaches the appropriate resource


• Clearly and accurately document all actions taken into the claim at every touchpoint, maintaining comprehensive records for quality assurance


• Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity, from basic inquiries to intricate policy questions

Work Schedule & Availability

To deliver on our "Good Hands Promise," we are available to our customers 24 hours a day, 7 days a week. We ask that you are flexible to work within the hours of operation to include weekends and holidays.

For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Following your 9-week training program, a permanent shift will be allocated to you, ensuring a seamless transition into your role.

Important Note: Planned absences are not allowed during the first 5 weeks of training.

Shift Differential: Employees working 2nd shift have the opportunity to increase their earnings by 10% through shift differential, rewarding flexibility and dedication.

What We're Looking For

You're a great match for this role if you have:

• A high school diploma or General Education Diploma (GED)


• 1 year of customer service experience is preferred, but we welcome applications from all backgrounds


• A strong desire to utilize your customer service skills to help restore people's lives


• A strong desire to make a difference through compassionate customer service


• An empathic, upbeat and friendly personality — you thrive on making connections with others


• A self-starter who can work independently, as well as collaboratively on a team


• Comfort working within the Microsoft Office Suite and enthusiasm for learning new technology


• Strong organizational skills with the ability to multi-task in a fast-paced call center environment


• The ability to adhere to procedures, agendas, and measurements while maintaining quality


• Clear and professional communication skills — both written and verbal


• Bilingual and/or prior military experience is a plus, bringing diverse perspectives to our team

Note: This position is not available in California, Alaska, Hawaii, or Puerto Rico at this time.

What We Offer

At arenaflex, we believe in rewarding our team members for their hard work and dedication. Here's what you can expect:

• Competitive Compensation: Starting at $17.50/hr, with geographic differentials up to $20/hr for candidates residing in designated premium zip codes


• Paid Training: Comprehensive 9-week training program (Monday - Friday from 9:00 am – 5:45 pm CST) to set you up for success


• Technology Equipment: Laptop, headset, dual monitors, and all necessary equipment provided to enable your success


• Internet Reimbursement: Remote employees are eligible for internet reimbursement (must maintain minimum 50 MBPS download and 5 MBPS upload speeds)


• Competitive Paid Time Off: Generous time off bank based on your start date


• Tuition Reimbursement: Invest in your future with our education assistance programs


• Health Insurance: Cafeteria style health insurance plan starting on day one of employment


• Retirement Benefits: 401K match AND a robust pension plan for long-term financial security


• Volunteer Opportunities: Give back to your community with paid volunteer time and matching donations

To learn more about our comprehensive benefits package, visit arenaflexGoodLife.com.

Work From Home Requirements

This is a remote position, allowing you to work from the comfort of your own home. To ensure success in this environment, you must have:

• Access to a modern and reliable internet connection (minimum 50 MBPS download and 5 MBPS upload speeds)


• A dedicated and distraction-free workspace in your home


• The ability to maintain a professional environment during work hours

Career Growth Opportunities

At arenaflex, we believe in investing in our people. As a Claims Customer Care Specialist, you'll gain invaluable experience in the insurance industry while developing skills that will serve you throughout your career. Many of our senior claims adjusters, team leads, and managers started in entry-level positions like this one.

You'll receive ongoing training and development opportunities, including:

• Comprehensive product knowledge training across auto, property, and specialty lines


• Leadership development programs for those interested in advancing into management roles


• Specialization opportunities in areas such as claims investigation, subrogation, or fraud detection


• Cross-functional exposure to different departments within the organization

Our Culture & Values

arenaflex is more than an insurance company — we're a community committed to making a positive impact. Our culture is built on core values that guide everything we do:

• Integrity: We do the right thing, every time, without exception


• Inclusive Diversity: We celebrate differences and believe diverse perspectives make us stronger


• Accountability: We take ownership of our actions and their outcomes


• Empowerment: We give our employees the tools and authority to make decisions


• Community Impact: We're committed to giving back and making a difference

Our employees are encouraged to lead, drive change, and contribute to our mission of protecting what matters most to our customers.

The Application Process

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen, in accordance with company policy and applicable law.

arenaflex is an equal opportunity employer. It is our policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.

Join the Good Hands Team

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary — but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

If you're ready to start a rewarding career where you can truly make a difference in people's lives, we encourage you to apply today. Join the arenaflex team and become part of a legacy that has been protecting families and communities for nearly a century.

arenaflex generally does not sponsor individuals for employment-based visas for this position.

To view the "EEO is the Law" poster, click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act and telling employees how to file a complaint.