**Job Title:** Customer Experience Professional - Remote - CST Time Zone

• *Join arenaflex in shaping the future of customer experience and delivering exceptional service to our valued customers. As a Customer Experience Professional, you will be the face of arenaflex, providing top-notch support across multiple channels of communication, including phone, email, chat, and text. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!**

• *About arenaflex**

arenaflex is a leading retail company that's revolutionizing the way people shop and interact with our brand. We're committed to providing an exceptional customer experience, and our Customer Experience Professionals play a vital role in making that happen. As a remote team member, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

• *Responsibilities**

As a Customer Experience Professional, you'll be responsible for delivering effective, customer-centric support across multiple channels of communication. Your key responsibilities will include:

• **Providing Exceptional Customer Service**: Use your strong judgment and problem-solving skills to determine the best course of action and/or optimal solution while interacting with customers through any channel.
• **Multitasking and Efficiency**: Navigate several computer systems simultaneously and multitask efficiently to accurately input data while gathering necessary information to address customer inquiries.
• **Meeting Customer Needs**: Determine and assist with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general arenaflex inquiries.
• **Product Knowledge and Information**: Provide adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions.
• **Sales Opportunities**: Recognize and act on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions.
• **Personal Connection and Empathy**: Connect on a personal level and show empathy to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy.
• **Continuous Learning**: Practice continuous learning and self-development by remaining actively engaged in ongoing learning of arenaflex business and Contact Center resources in order to effectively carry out activities.

• *Qualifications**

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• **Education**: High School Diploma or Equivalent
• **Experience**: 1 year customer service or sales experience
• **Computer Skills**: Proficiency using basic computer tools and navigating between applications
• **Customer Service Knowledge**: Intermediate/advanced knowledge of customer service, reading, and writing
• **Home Internet Speed**: Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD

• *Pay and Benefits**

arenaflex offers a competitive hourly rate of $14.77 - $24.63 per hour, depending on factors including, but not limited to, position offered, location, education, training, and/or experience. We also offer a range of benefits, including:

• **Flexible Work Schedule**: Work from the comfort of your own home, with flexible hours to suit your needs.
• **Opportunities for Growth**: Develop your skills and knowledge with ongoing training and development opportunities.
• **Recognition and Rewards**: Receive recognition and rewards for your hard work and dedication.
• **Diversity and Inclusion**: Join a diverse and inclusive team that values and respects all employees.

• *How to Apply**

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team of Customer Experience Professionals and start shaping the future of customer experience at arenaflex.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.