Lead Data Operations Analyst - Big Data Lake Environment & Information Management ($27/Hour) - Charlotte, NC

About arenaflex

Welcome to arenaflex, a leading financial services organization committed to delivering innovative solutions and exceptional service to millions of customers across the globe. As one of the most respected names in the banking and financial industry, we pride ourselves on maintaining the highest standards of integrity, transparency, and operational excellence. Our technology-driven approach has enabled us to build robust data infrastructure that powers critical banking operations and delivers meaningful insights to drive business decisions.

At arenaflex, we believe that data is the backbone of modern financial services. Our Data and Information Products Group plays a pivotal role in ensuring the reliability, quality, and accessibility of data that supports our entire organization. We are currently seeking a talented and motivated Lead Data Operations Analyst to join our dynamic team in Charlotte, North Carolina. This is an exciting opportunity for professionals who are passionate about data management, analytics, and continuous improvement within a fast-paced, mission-critical environment.

When you join arenaflex, you become part of a culture that values collaboration, innovation, and excellence. We invest heavily in our employees' growth and development, offering extensive training programs, mentorship opportunities, and clear career advancement pathways. Our inclusive work environment celebrates diversity and encourages fresh perspectives, making arenaflex an ideal place to build a rewarding career in data operations and analytics.

Position Overview

We are looking for an experienced Lead Data Operations Analyst to oversee production support activities for our suite of data analysis products used to support internal banking operations. In this role, you will serve as a key contributor in identifying and triaging production incidents affecting our client data analysis platform. You will leverage your strong understanding of big data lake environments to collaborate with various technology teams, investigate platform and data quality issues, and remediate problems before they impact our products and services.

This position offers the opportunity to take on meaningful projects that enhance our production support capabilities, including implementing new monitoring tools, establishing new operational procedures, and preparing for the release of new products. You will lead research initiatives, prepare comprehensive reports on production issues, and present findings to internal stakeholders. Additionally, you will mentor peers, champion continuous improvement, and drive the development of new process optimizations and platform enhancements.

Key Responsibilities

Production Support and Incident Management

• Lead production support activities for a portfolio of data analysis products that power internal bank operations and decision-making processes


• Serve as a key member in the identification and triage of production incidents impacting our client data analysis platform, ensuring rapid response and resolution


• Analyze complex technical challenges within big data environments requiring in-depth assessment and strategic problem-solving approaches


• Lead research initiatives and create detailed reports related to ongoing production issues, presenting findings and recommendations to internal partners and leadership


• Coordinate with offshore teams to ensure seamless communication and accurate reporting of delivery status, maintaining alignment between inland and offshore operations

Process Enhancement and Innovation

• Lead the development of new operational processes and platform enhancements to improve efficiency, reliability, and scalability


• Champion continuous improvement by identifying new strategies, methodologies, and opportunities for operational excellence


• Contribute to the establishment of performance standards for the team, ensuring operations achieve or exceed established performance metrics


• Design and implement new monitoring tools and dashboards to proactively identify potential issues before they affect production systems


• Establish new operating procedures and documentation standards to ensure consistency and knowledge transfer across the team

Team Leadership and Collaboration

• Lead teams to meet deadlines and drive new initiatives forward, ensuring alignment with organizational objectives


• Direct the daily Risk and Control workflow, focusing on policies, procedures, and work standards to ensure successful outcomes


• Re-engineer and drive continuous support improvement initiatives across the organization


• Review, approve, and implement recommended changes to plans and operational strategies


• Collaborate and consult with team members to resolve complex initiatives and achieve technology mandates


• Act as a mentor and advisor to peers, sharing expertise and fostering professional development

Required Qualifications

Education and Experience

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Data Science, or a related field


• Minimum of 3+ years of analysis experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education


• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment


• Strong analytical and problem-solving skills with attention to detail

Technical Skills

• Solid understanding of big data lake environments and architectures


• Experience with data quality assessment and remediation methodologies


• Proficiency in identifying and resolving platform and data quality issues


• Strong communication skills to effectively interact with technical and non-technical stakeholders

Preferred Qualifications

Advanced Technical Experience

• 3+ years of experience supporting big data environments in production settings


• 3+ years of experience delivering ETL, data warehouse, and data analysis capabilities on big data architectures such as Hadoop


• Experience with distributed computing frameworks and large-scale data processing systems


• Strong familiarity with data pipeline design, optimization, and monitoring

Tool and Technology Proficiency

• Proficiency in using HIVE for data querying and analysis


• Experience with data analysis tools such as Panda (Python pandas) for data manipulation and analysis


• Knowledge of job scheduling tools like Autosys for workflow automation


• Familiarity with monitoring and visualization tools such as Grafana and Splunk


• Experience supporting real-time data streaming technologies such as Kafka


• Knowledge of NoSQL databases, particularly MongoDB

Industry Knowledge

• Previous experience in financial services or banking industry is highly desirable


• Understanding of regulatory requirements and compliance standards in the financial sector


• Knowledge of risk and control frameworks within banking operations

Skills and Competencies for Success

Technical Excellence

The ideal candidate will possess deep expertise in big data technologies and architectures. You should be comfortable working with large-scale data processing systems and have a proven track record of identifying root causes of complex technical issues. Your ability to analyze data quality problems and implement effective remediation strategies will be critical to success in this role.

Leadership and Communication

Strong leadership skills are essential for this position. You will be responsible for guiding teams, coordinating with offshore partners, and presenting findings to senior stakeholders. Excellent verbal and written communication skills will enable you to translate complex technical concepts into clear, actionable recommendations.

Problem-Solving and Innovation

We are looking for a proactive problem-solver who can anticipate challenges and develop innovative solutions. The ability to think critically, approach problems from multiple angles, and implement continuous improvements will set you apart as a valuable contributor to our team.

Collaboration and Mentorship

Success in this role requires the ability to work effectively with cross-functional teams and mentor colleagues. You should demonstrate a collaborative approach, sharing knowledge and best practices while fostering a culture of excellence and continuous learning.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and advance in their careers. As a Lead Data Operations Analyst, you will have access to comprehensive training programs, certifications, and professional development opportunities. We encourage our team members to expand their skills in emerging technologies and take on new challenges that align with their career aspirations.

This position provides exposure to cutting-edge big data technologies and the opportunity to work on high-impact projects that directly affect our business operations. You will build expertise in data lake management, production support best practices, and leadership skills that will prepare you for future leadership roles within the organization.

We support career advancement through regular performance reviews, personalized development plans, and internal mobility programs. Many of our senior leaders started in entry-level positions and grew their careers at arenaflex, and we are dedicated to providing the same opportunities for our new team members.

Work Environment and Culture

Our Charlotte office offers a modern, collaborative work environment that fosters innovation and teamwork. We provide state-of-the-art tools and technologies to support your success, along with comfortable workspaces designed for productivity and collaboration.

At arenaflex, we prioritize work-life balance and offer flexible scheduling options to accommodate the diverse needs of our employees. Our team-oriented culture encourages open communication, mutual respect, and shared accountability. We believe that when our employees thrive, our organization thrives, and we are dedicated to creating an environment where everyone can succeed.

Compensation and Benefits

We offer a competitive compensation package that includes an hourly rate of $27.00 per hour for this position, reflecting our commitment to attracting and retaining top talent. In addition to competitive pay, arenaflex provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance coverage


• 401(k) retirement plan with company matching


• Paid time off and holidays


• Parental leave and family support programs


• Employee assistance programs


• Professional development and tuition reimbursement


• Wellness programs and fitness center discounts


• Employee stock purchase plans

Our benefits package is designed to support your physical, financial, and emotional well-being, providing peace of mind for you and your family.

Join Our Team

If you are ready to take the next step in your career and make a meaningful impact at a leading financial organization, we encourage you to apply for this exciting opportunity. At arenaflex, you will work alongside talented professionals, tackle challenging projects, and contribute to our mission of delivering exceptional service to our customers.

We are looking for candidates who are passionate about data operations, committed to excellence, and eager to grow with our organization. This is a fantastic opportunity to join a team that values innovation, collaboration, and continuous improvement. Apply today and become part of the arenaflex family!

arenaflex is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.