Liberty Vote USA Inc - Systems Specialist I

Position Summary: This position will be responsible for a wide range of projects to include new installations, warranty repairs, in-field hardware/software support, election support, preventative maintenance and the support of logic and accuracy efforts. Most activities are considered customer-facing and occur onsite at customer locations. 

Reports to: Jason Frank, Manager, Field Services

Responsibilities:

• Working with team to support end-to-end in-field projects. 
• Identifying gaps between customer technical requirements and current system capabilities. Report Findings to Tech Leads and manager.
• Follow ALL Tech Services processes and policies and communicate any obstacle to Tech Leads and manager in a timely manner. Utilize TSIS portal for documentation, tools and utilities.
• Writing clear, concise project summaries. 
• Formulating creative solutions to meet customer needs using existing system functionality.
• Reviewing and following system use procedures, known issues, and solutions.
• Interface regularly with our external customers, contractors, managers, CSMs, Escalation Team and Tech Lead..
• Provide support to other staff members and teams to include regional Operations teams, Sales & Marketing, Manufacturing & Logistics, Engineering & Certification, etc., as required.
• Provide technical support to different departments within the company
• Analyze, troubleshoot and resolve product issues (hardware & software) for customers and co-workers.
• Provide on-site, Election Day support as needed.
• Train co-workers, customers and temporary elections day staff on products and procedures.
• Support the technical configuration and performance of the Dominion Voting Systems product lines. 
• work with managers and tech lead to deploy and maintain robust, stable, and manageable products.
• Assist in the research, procurement and implementation of new technologies, products and tools.
• Adheres to all local, state, and federal rules and regulations that pertain to the operation of election systems.

Qualifications:

• Bachelor’s Degree, preferably in Engineering, Computer Science, Information Systems, or a related field.
• 2+ years’ experience with technical hardware and software testing, quality assurance, QA, etc.
• 2+ years’ experience working with and supporting customers / end users.
• Experience in the elections / voting systems industry is preferred, but not required.

Knowledge, Skills & Abilities:

• Experienced written and verbal communication skills.
• Experienced organizational skills, including attention to detail, accuracy, and time management.
• Ability to analyze problems and identify potential solutions and preventive measures.
• Eagerness to learn.
• Eagerness and ability to take charge and lead the team towards creative solutions to challenging problems.
• Ability and eagerness to thrive in a high pressure, mission critical environment.
• Ability to work unconventional hours when required (i.e. more than eight hours per day, at night, and on weekends).
• Willingness to travel, both domestically and internationally, approximately 50% of the time.

Liberty Vote is an Equal Opportunity Employer. 

The position will be remote-based or located in our Denver, CO office. The expected salary range for this position is $55,000 to $65,000, depending on experience. The role is also bonus and benefits eligible. The position will remain open until it is filled.