Loyalty Business Development & Retention Specialist-2

Loyalty Business Development & Retention Specialist

Job Description

At Topgolf, we believe in the unlimited power of play to drive fun, connection, and innovation. Whether you work behind the scenes or directly engage with Players, your role is key to bringing people together and redefining entertainment. We’re seeking fun-loving playmakers who are serious about delivering excellence and results—but who don’t take themselves too seriously. If you thrive in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact, and let your individuality fuel your success!

What’s In It for You?

Cha-ching: Competitive base salary + potential bonus incentive tied to performance
Benefits: Access to medical, dental, vision, 401(k), and wellness resources
Work Location: Remote role with collaboration across Dallas HQ and venue teams
Perks: Enjoy Topgolf discounts, team events, and a collaborative culture
Career Growth: Opportunities to expand expertise in sales, loyalty strategy, and customer engagement
Lots of Fun: A dynamic environment driven by teamwork and the Unlimited Power of Play

About the Role

The Loyalty Business Development & Retention Specialist plays a pivotal role in driving the success and growth of Topgolf’s loyalty program. This position is responsible for acquiring new members, retaining existing members, and re-engaging lapsed accounts through proactive outreach and relationship management.

This role requires strong communication skills, the ability to manage a high volume of interactions, and a commitment to meeting or exceeding monthly sales targets. You will guide new members through onboarding, ensuring a seamless and positive experience, while also serving as a trusted point of contact for ongoing member support.

The Specialist works closely with the Venue Support Center and Venue Operations teams to enhance and optimize program performance. Additionally, this role supports National Members by partnering with venues to facilitate renewals and deliver exceptional service, directly contributing to the growth, retention, and overall success of the loyalty program.

Key Responsibilities

Member Acquisition & Retention
• Proactively engage prospective, current, expiring, and lapsed members to drive enrollments and renewals
• Meet or exceed monthly sales and retention targets

Outbound Engagement & Relationship Management
• Conduct high-volume outreach through calls, emails, and other channels to promote program value
• Build strong relationships and deliver exceptional member experiences

Onboarding & Member Experience
• Guide new members through the onboarding process and ensure understanding of program benefits
• Provide ongoing support and serve as a resource for member inquiries

Program Collaboration & Optimization
• Partner with Venue Support Center and Venue Operations teams to improve program execution
• Share insights and feedback to enhance loyalty strategies and processes

National Member Support
• Serve as a key point of contact for National Members
• Coordinate with venues to facilitate renewals and ensure consistent service delivery

What You Bring

• Strong communication skills with the ability to engage, influence, and build relationships
• Proven ability to manage a high volume of interactions while maintaining quality and professionalism
• Experience meeting or exceeding sales or retention targets
• Customer-focused mindset with a passion for delivering exceptional experiences
• Strong organizational, multitasking, and time management skills
• Ability to collaborate effectively across cross-functional teams
• Adaptability and comfort working in a fast-paced, performance-driven environment

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. View playmaker benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.