Medical Billing Specialist (Physical Therapy) – Remote (U.S. Only)

Key Responsibilities

· Review medical documentation and assign accurate CPT, ICD-10, and HCPCS codes

· Prepare, submit, and track electronic and paper insurance claims

· Monitor and follow up on outstanding claims, denials, and appeals to ensure timely reimbursement

· Identify and resolve billing discrepancies in collaboration with providers and internal teams

· Verify patient insurance eligibility and obtain authorizations when required

· Manage daily billing operations for assigned PT clinic accounts, ensuring accuracy and completeness

· Oversee claim processing workflows including rejections, denials, payment posting, and patient statements

· Perform quality assurance checks on billing outputs and correct errors as needed

· Communicate regularly with clinic clients to address concerns and maintain high satisfaction

· Act as a liaison between clients and internal billing teams to resolve issues efficiently

· Partner with onboarding teams to ensure seamless client setup and uninterrupted cash flow

· Analyze billing reports to identify trends, inefficiencies, and opportunities for improvement

· Develop and maintain internal SOPs, workflows, and training materials

· Train and support team members on billing best practices and client communication

· Stay current on industry regulations, payer requirements, and coding updates

· Provide feedback and recommendations to leadership and product teams for process improvements

Qualifications

· Minimum 2+ years of medical billing experience (3–5 years preferred, especially in Physical Therapy)

· Experience working within a billing service or multi-client environment strongly preferred

· Proficiency in CPT, ICD-10, and HCPCS coding systems

· Strong understanding of insurance guidelines, reimbursement processes, and denial management

· Hands-on experience with EHR systems and billing software

· Proven ability to manage rejections, denials, and aging accounts

· Experience communicating directly with healthcare providers or clinic clients

· Strong analytical, problem-solving, and organizational skills

· High attention to detail with a commitment to accuracy

· Ability to work both independently and collaboratively in a remote environment

· Certified Professional Coder (CPC) or equivalent certification is a plus

Education

· High School Diploma or equivalent required

· Certification in Medical Billing and Coding preferred

What You Bring to the Team

· A proactive, solutions-oriented mindset

· Strong communication and client relationship skills

· Ability to manage multiple priorities in a fast-paced environment

· Commitment to delivering high-quality, accurate work

· A team-first attitude with a focus on continuous improvement

Equal Opportunity Employer

HENO is an equal opportunity employer and welcomes applicants from all backgrounds.