Network Field Service Technician - Port Elizabeth

Job description:

The Network Field Service job description calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services. A field service technician is able to repair various forms of equipment, machinery, and electronics.

Minimum Qualifications and experience:

• Minimum A+, N+ certification or equivalent and hands on experience


• Minimum 3 years Field Service experience


• CCNA, FortiGate NSE qualification or equivalent (Advantageous)


• Driver’s license essential


• Excellent communication and reporting skills.


• Good technical and troubleshooting skills.


• Must be willing to abide by the security policies of the company.


• Must have strong communication skills and the ability to work independently or as part of a team.


• Ability to work outside in the field is required.


• Relevant vendor and product certification, together with the required vocational training, completed.

Technical Skills:

• Proficiency in computer hardware, software, and networking. Knowledge of operating systems, troubleshooting techniques, and basic programming concepts.


• Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment. Knowledge of component replacement and preventive maintenance.

• Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices.


• Networking Skills: Familiarity with network configurations, protocols, and troubleshooting. Understanding of IP addressing, DNS, DHCP, and network cabling.


• Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions.


• Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support.


• Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.


• Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Location:

Eastern Cape (Port Elizabeth)