Practice Office Manager - Neurology

Scheduled Hours 40 Position Summary The Practice Manager is a key leader responsible for overseeing the clinical and administrative operations of our busy, community-based neurology clinic. This hands-on role ensures efficient daily workflows, exceptional patient care, and a positive team culture. The Practice Manager will collaborate closely with clinical and administrative leaders to drive quality improvement, operational excellence, and sustainable growth in alignment with departmental and university standards. Job Description Primary Duties & Responsibilities: Manage all aspects of day-to-day clinical and administrative operations, ensuring the safe and effective continuation of care. Continuously evaluate and optimize patient flow, office operations, and resource utilization to drive efficiency and cost-effectiveness. Lead quality improvement initiatives by collecting, measuring, and interpreting operational and clinical data; develop and implement solutions in collaboration with multidisciplinary teams. Address and resolve issues or complaints from staff, providers, patients, and referring offices with professionalism and empathy. Oversee annual budget planning, financial performance, and cost center management; approve supply purchases and educational requests for clinicians and staff. Develop and monitor evidence-based performance and quality improvement processes. Ensure compliance and effectiveness of scheduling, registration, billing, and clinical support services per university and department of neurology standards . Support strategic planning and growth initiatives for clinical services in partnership with clinic leadership and the neurology business office. Lead and manage staff recruitment, onboarding, competency development, performance evaluations, and ongoing professional growth. Ensure all staff licensure and certifications are current and appropriately documented per university and job requirements. Promote cost containment through effective inventory and resource management. Oversee the maintenance and coordination of clinic spaces, equipment, and supplies. Champion patient safety by reinforcing and educating on safety-related policies and procedures. Maintain compliance with all university and departmental policies, and provide reports and analyses as required. Foster a supportive, collaborative team environment by regularly working alongside staff in the various roles to model best practices and ensure sustainable operations. Direct Clinical Care: Provide hands-on support as needed, including registration, scheduling, patient intake (vitals, rooming, medication review), assisting with office-based procedures per certification, administrative duties (phone calls, paperwork, insurance authorizations), and more. Working Conditions: Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement (PC typing). Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Relevant Experience (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Interpersonal Communication, Leadership, Oral Communications, Organizing, Physician Practice Management, Solution Implementation, Supervisory Management, Written Communication Grade C13 Salary Range $68,100.00 - $105,500.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)