Professional Remote Customer Service Representative – arenaflex CONNECT Insurance Support Specialist (Entry-Level to Experienced)

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Join arenaflex: Revolutionizing the Insurance Experience

Are you ready to be part of something bigger? At arenaflex, we believe insurance should be simple, accessible, and truly helpful. We're not just another insurance company—we're a team of innovators, problem-solvers, and passionate professionals who are reshaping how people experience insurance. Our mission is to find faster, smarter methods of improving how people protect what matters most to them.

We're currently seeking a talented and motivated Remote Customer Service Representative to join our arenaflex CONNECT team. In this role, you'll be the first point of contact for our valued advisors, clients, and relationship partners. You'll have the opportunity to represent arenaflex with excellence, resolve customer inquiries with professionalism, and grow your career in a supportive, technology-driven environment.

If you're someone who thrives in a fast-paced setting, enjoys helping others, and wants to be part of a team that values creativity and innovation, we want to hear from you!

About arenaflex CONNECT

The arenaflex CONNECT division is the heartbeat of our customer experience. We serve as the primary liaison between arenaflex and the advisors, clients, and partners who rely on us daily. Our team is dedicated to providing exceptional service, answering questions, resolving issues, and ensuring every interaction leaves a positive impression.

As a Customer Service Representative in this division, you'll play a critical role in maintaining our reputation for excellence. You'll handle service issues, answer questions about procedures and account information, and serve as a trusted resource for customers navigating our systems and policies.

What You'll Do: Key Responsibilities

As a vital member of the arenaflex CONNECT team, your responsibilities will include:

• First Contact Excellence: Serve as the initial point of contact for customers via phone, addressing service issues, requests, procedures, and account information with professionalism and empathy.


• Issue Resolution: Research customer questions thoroughly, open resolution cases, and resolve higher-level problems efficiently while maintaining accuracy and attention to detail.


• Information Management: Gather and enter all relevant information into our systems to ensure prompt and effective resolution of customer inquiries.


• Continuous Learning: Develop a deep understanding of arenaflex procedures, services, and products to educate clients and advisors on new offerings and facilitate efficient self-service.


• Policy and System Support: Act as a knowledgeable resource on company policies, product details, and system functionality while troubleshooting simple usability issues.


• Escalation Management: Identify complex issues that require escalation and refer them to the appropriate service partners for specialized handling.


• Collaboration: Work closely with coaches and team members, receiving guidance and feedback to enhance your performance and professional development.


• Flexible Scheduling: Adapt to rotating shifts that cover portions of our hours of operation from 8am ET to 11pm ET, including every third Saturday and adjusted weekly schedules to achieve 40-hour work weeks.

What We're Looking For: Qualifications & Skills

Essential Requirements

• Customer-Focused Experience: Demonstrated experience providing exceptional customer-focused solutions or support in a professional setting.


• Communication Skills: Strong written and spoken communication skills, with the ability to convey information clearly and professionally.


• Multitasking Abilities: Proven capability to manage multiple priorities in a fast-paced environment while maintaining accuracy and efficiency.


• Problem-Solving Mindset: Ability to troubleshoot issues effectively and develop solutions that meet customer needs.


• Tech Savvy: Comfortable navigating various systems and software platforms to access information and resolve inquiries.


• Adaptability: Willingness to embrace change, learn new processes, and grow within the role.

Preferred Qualifications

• Previous experience in the insurance industry or a similar customer service environment.


• Familiarity with P&C (Property & Casualty) insurance concepts and terminology.


• Experience with CRM systems and ticketing platforms.


• Ability to pass the state's P&C license exam within 12 months of employment (training and support provided!).


• Location within proximity to one of our office locations (Madison, WI; Boston, MA; Denver, CO; Eden Prairie, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Nashville, TN) or the Atlanta metro area.

Work Environment & Culture

At arenaflex, we embrace a hybrid work model that offers the best of both worlds. In this primarily home-based role, you'll spend approximately 80% of your time (4+ days per week) working from the comfort of your home, with proximity to one of our office locations. This flexibility allows you to maintain a healthy work-life balance while staying connected to your team.

Occasionally, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training sessions, and culture events. These opportunities are designed to foster collaboration, strengthen relationships, and ensure you feel fully integrated into the arenaflex family.

Our office locations include:

• Madison, WI 53783


• Boston, MA 02110


• Denver, CO 80112


• Eden Prairie, MN 55343


• Keene, NH 03431


• St. Joseph, MO 64507


• Phoenix, AZ 85034


• Nashville, TN 37214

We also welcome candidates who are proximate to the Atlanta metro area.

Compensation & Benefits

We value our team members and believe in rewarding hard work and dedication. The position offers a competitive compensation range of $23.00 - $30.76 per hour, with pay rates based on job level and geographic work location. Relocation support is available for eligible candidates.

At arenaflex, we invest in your overall well-being. Our comprehensive benefits package includes:

• Physical Health: Comprehensive medical, dental, vision, and wellbeing benefits that support your health journey.


• Financial Security: Competitive 401(k) contribution, a pension plan, and annual incentives to help you build a secure future.


• Work-Life Balance: 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees) to recharge and spend time with loved ones.


• Family Support: Student loan repayment program and paid family leave to support you and your family through life's milestones.


• Professional Development: Training and administrative support, including assistance obtaining your P&C license within 12 months.

Career Growth Opportunities

At arenaflex, your career journey doesn't stop at your first role. We're committed to helping you grow and advance. As part of our team, you'll have access to:

• Ongoing coaching and feedback to help you refine your skills and reach your potential.


• Training programs designed to deepen your insurance knowledge and customer service expertise.


• Clear pathways for advancement into leadership roles, specialized positions, or other areas of the organization.


• Exposure to innovative projects and initiatives that challenge you to think creatively and push boundaries.

Whether you're just starting your career or looking to take the next step, arenaflex provides the resources and support you need to succeed.

Why arenaflex?

arenaflex isn't your typical insurance company. We're a team of talented, passionate professionals who aren't afraid to push the envelope. We thrive on finding faster, smarter methods of improving how people buy insurance. When you work at arenaflex, you'll have the opportunity to pursue your creative ideas in an environment that welcomes innovation and values diverse perspectives.

We believe in fostering a culture of collaboration, respect, and inclusivity. Your voice matters here, and your contributions will make a real impact. Join us as we continue to shake up the world of insurance!

How to Apply

We encourage you to apply even if you don't meet every single requirement listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. If you're passionate about what we do and want to make a difference, we want to hear from you!

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

arenaflex is an equal opportunity employer. It is our policy to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Ready to take the next step? Apply today and become part of the arenaflex family!

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