Referral Coordinator - Vitual/Remote

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, Core Business Hours

Department Addendum: Referral Coordinator

Position Overview

The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines.

Work Arrangement

Work Location:

100% virtual

Technical Requirements:

High-speed internet (minimum 100 Mbps download / 20 Mbps upload)

HIPAA-compliant home office setup with desk and chair

Dual monitors and ability to troubleshoot basic technical issues

Proficiency in Microsoft Teams, Outlook, and EMR systems

Enrollment in Imprivata Two-Factor Authentication (2FA)

Key Responsibilities

Coordinate, process, and redirect referrals across MHS

Verify insurance eligibility and secure prior authorizations

Ensure referrals are coded accurately with ICD and CPT codes

Monitor timeliness of chart notes and results

Obtain and scan clinical documentation into EMR

Create/update patient accounts and registration details

Communicate referral status to patients and providers

Document all referral activity and communications

Respond to inquiries from patients, providers, and insurance plans

Advocate for patients and troubleshoot referral issues

Collaborate with providers and support staff on authorization reviews

Research eligibility and benefits; resolve claim denials

Maintain reliable attendance per MHS policy

Required Qualifications

Minimum 2 years of customer service experience in healthcare or insurance

Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling

Strong written communication and multitasking skills

Ability to sit and work at a computer for extended periods

Values-Based Behaviors

Referral Coordinators are expected to embody MHS core values:

Respect: Seek first to understand

Integrity: Do the right thing

Stewardship: Live lean

Excellence: Be your best / Act for safety's sake

Collaboration: Team up

Kindness: Create warmth and comfort

Joy: Bring joy in all you do

Performance Expectations

Meet organizational competency standards

Demonstrate discretion, tact, and professionalism under pressure

Maintain accurate and timely documentation

Continuously learn and adapt to evolving processes and systems

Position Summary
The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services.

Responsibilities

You will expedite administrative requirements and logistics
You will serve as a resource on referrals and insurance plan guidelines
You will apply discretion, good judgment, and professional communication to all work experiences
You will regularly utilize your independent decision-making capacities and strong interpersonal skills

Requirements

High school graduate or equivalent preferred
Two (2) years of experience working in a medical setting or insurance company
Experience in managed care desired
Experience with CPT and ICD coding, preferred

Why MultiCare?

Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
Remote

Skills:
Authentication, Broadband, Career Development, Communication Skills, Current Procedural Terminology (CPT), Customer Support/Service, Electronic Medical Records, Fellowship, Financial Compliance, Health Insurance, Health Plan, Healthcare, Healthcare Providers, High School Diploma, Identify Issues, Insurance, International Classification of Diseases (ICD), Interpersonal Skills, Logistics, Managed Care, Medical Treatment, Medicine, Microsoft Outlook, Multitasking, Operations Management, Organizational Skills, Patient Care, Patient Registration, Process Management, Time Management, Tuition Fees, Writing Skills

About the Company:
MultiCare Health System