[Remote] Associate Analyst, Customer (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. The Customer Data Analyst is responsible for providing data-driven insights to support customer marketing strategies aimed at increasing revenues and margins, utilizing data analysis tools and collaborating with stakeholders.

Responsibilities

• Quantify and summarize total brand customer audience performance and outcomes
• Complete comprehensive end-to-end analysis, from data collection and visualization to presentation of key findings and actionable insights
• Provide an objective source of truth to assess marketing campaigns and tactics
• Partner with stakeholders to set expected outcomes and goals for marketing campaigns and customer audiences
• Build effective relationships with core stakeholders – marketing, analytics, planning, promotions, corporate strategy
• Perform QA of data collection and recommend necessary fixes and updates; escalate high impact issues to leadership for resolution

Skills

• Bachelor's degree or related experience
• Minimum 1 year of data analytics, reporting, or other related experience
• Familiarity with querying languages, database structures and Microsoft Office Solutions, particularly Excel and PPT
• Expertise in SQL (Snowflake – preferred; SQL Server, etc)
• Experience with data visualization tools (Power BI – preferred; Adobe Workspace, Tableau, etc.)
• Excellent written and verbal communication skills
• Attention to detail with a strong focus on analytics
• Motivated with ability to thrive in a fluid and demanding environment
• Naturally curious, with a desire to dig deeper to find the why and identify key trends/ themes
• Expertise in Web Analytic tools (Adobe Analytics – preferred)
• Experience with presenting to leaders / partners
• Comprehensive understanding of e-commerce, usability principles and site technologies
• Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

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