[Remote] Associate Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focusing on 1:1 personalization to enhance brand and customer connections. The Associate Implementation Consultant will support the onboarding and implementation of their multi-channel marketing platform for small and mid-market customers, ensuring a smooth transition from sales to operational marketing programs.

Responsibilities

• Guide small and mid-market customers through onboarding from kickoff to go-live, ensuring timely and successful launches
• Manage multiple implementations simultaneously, keeping projects on track against defined timelines and milestones
• Configure Attentive platform settings, messaging programs, and basic integrations based on customer needs and best practices
• Support data onboarding by importing, validating, and troubleshooting customer data
• Lead customer training sessions and educate users on platform functionality and recommended use cases
• Communicate project progress, next steps, and risks clearly to customers and internal stakeholders
• Partner with Sales, Customer Success, and cross-functional teams to ensure a seamless customer experience
• Document implementation details and customer requirements to support successful handoffs post-launch
• Identify and escalate blockers or issues, contributing to timely resolution
• Contribute to internal documentation, templates, and playbooks to improve onboarding efficiency and scalability

Skills

• 0–2 years of experience in a customer-facing, project coordination, or operations role (internships included)
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfort working with data in Excel or Google Sheets (e.g., filtering, formatting, basic formulas)
• Strong communication skills, with the ability to explain concepts clearly to customers
• Detail-oriented with a focus on accuracy and execution
• Eagerness to learn new technologies and develop technical and project management skills
• Problem-solving mindset with the ability to troubleshoot and adapt
• Collaborative team player who works well across functions
• Interest in SaaS, marketing technology, or customer engagement platforms

Benefits

• Health & wellness
• Equity
• Benefits

Company Overview

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