[Remote] Call Center Agent - MSFH

Note: The job is a remote job and is open to candidates in USA. PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills and a professional phone presence while adhering to program guidelines and procedures.

Responsibilities

• Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program
• Provide courteous, professional, and accurate assistance to callers
• Deliver excellent customer service while addressing questions and concerns
• Maintain a clear, confident, and professional phone presence
• Communicate information effectively in a friendly and personable manner
• Adhere to program guidelines, policies, and call-handling procedures

Skills

• Excellent customer service skills
• Professional phone presence
• Successful completion of a Level 2 background check
• Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload
• Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance
• Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET
• Background Check: You are able to pass a Level 2 background check
• Candidates from Florida, Tennessee, and Texas for existing job opportunities

Benefits

• Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
• Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
• Robust Benefits Package: Medical, Dental, and Vision Insurance
• Life Insurance
• Supplemental Benefits
• 401K Retirement Savings Plan
• Time Off: Benefit from paid holidays and paid time off.

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