[Remote] Conversational AI Prompt Designer (Local Hero)

Note: The job is a remote job and is open to candidates in USA. Local Hero is seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for Voice AI agents. This role focuses on translating proven human call strategies into natural, high-performing AI conversations that improve caller experience, engagement, and conversion rates.

Responsibilities

• Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
• Design prompts that guide natural, human-like conversations
• Ensure prompts maintain compliance, tone, and business objectives
• Create conversation flows including openings, qualification, objection handling, and transfers
• Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
• Convert qualitative guidance into precise, testable prompt logic
• Help refine conversation strategies based on real-world performance
• Continuously test prompts in real-world call scenarios
• Analyze call transcripts, outcomes, and performance metrics to refine prompts
• Iterate quickly to improve connection rates, transfers, and caller experience
• Identify conversation gaps and optimize agent responses
• Improve how agents ask qualifying questions
• Handle objections
• Optimize transition between conversation stages
• Manage edge cases and unexpected responses
• Work with Product and Engineering teams to align prompt behavior with platform capabilities
• Suggest improvements to agent behavior and conversation flow
• Help define conversational best practices across voice agents
• Maintain clear documentation of prompt structures, patterns, and best practices
• Help build a scalable prompt library for different use cases, verticals, and states

Skills

• A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
• Bachelor's Degree (minimum) in a related field of study
• Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
• Strong writing skills with ability to craft natural, human-like dialogue
• Experience improving call center scripts, sales conversations, or IVR flows
• Ability to translate business goals into structured conversational logic
• Analytical mindset with experience reviewing transcripts and optimizing outcomes
• Excellent written communication skills and attention to tone and clarity
• Comfortable working with product, operations, and data teams
• Experience with conversational AI, chatbots, or voice agents
• Experience with A/B testing and prompt experimentation
• Experience analyzing call transcripts or conversational analytics
• UX writing, conversation design, or dialogue design experience
• Familiarity with Voice AI tools (Ultravox, VAPI, Twilio, etc.) is a plus but not required

Benefits

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan
• Pet Insurance discount through the ASPCA
• A killer culture with team members who have your back!
• In-person and virtual connection points for culture building and team members who have your back!

Company Overview