Remote Customer Service & Data Entry Representative – Claims Coordination Support Specialist

Join Arenaflex: Where Your Administrative Excellence Powers Healthcare Excellence

Are you ready to launch a meaningful career with a company that values precision, integrity, and human connection? Welcome to Arenaflex – a dynamic organization committed to delivering outstanding support services across the healthcare industry. We're not just processing claims; we're helping ensure that individuals receive the benefits they deserve, and we need talented professionals like you to join our mission.

At Arenaflex, we understand that behind every data entry task and every customer interaction, there's a real person relying on accurate, timely service. That's why we invest in our people as much as we invest in our technology. As a Customer Service and Data Entry Representative on our claims coordination team, you'll be more than an administrative professional – you'll be a vital contributor to a system that makes a genuine difference in people's lives.

This is a fully remote position, meaning you can work from the comfort of your own home while still being an integral part of our collaborative team. We'll provide you with all the necessary equipment – all you need is a reliable high-speed internet connection and a commitment to excellence.

Why This Role Matters

The claims coordination function is the heartbeat of healthcare operations. Without accurate data entry and diligent follow-up, claims stall, delays occur, and most importantly – individuals face obstacles in receiving their rightful benefits. As a Customer Service and Data Entry Representative at Arenaflex, you'll be the behind-the-scenes champion who ensures smooth operations, accuracy in processing, and satisfaction for all stakeholders involved.

This position offers an exceptional entry point into the healthcare administration field. You'll gain valuable experience with industry-standard claims management systems, develop expertise in healthcare billing and coordination, and build a foundation that can support long-term career growth within Arenaflex or the broader healthcare sector.

What You'll Be Doing

Your primary responsibility will be data entry of claims information into our sophisticated claims management systems. But this role extends far beyond simply typing information into fields. You'll be trained to understand the nuances of claims processing, learn to identify discrepancies, and develop the analytical skills needed to spot patterns that require attention.

Key Responsibilities

• Claims Data Entry: Accurately input and maintain claims information in our electronic claims management systems, ensuring all required fields are complete and properly formatted according to established guidelines and industry standards.
• Missing Information Follow-Up: Proactively identify and track claims with incomplete or missing documentation. You'll communicate professionally with providers, patients, and internal teams to obtain necessary information, preventing delays and ensuring timely claim processing.
• Invoice Review and Accuracy: Carefully review invoices and related documentation to verify accuracy, catch potential errors, and ensure billing integrity. Your attention to detail will help prevent costly mistakes and maintain our reputation for precision.
• Report Compilation: Generate meaningful reports from our systems that capture claims data, processing statistics, and performance metrics. These reports support strategic decision-making across the organization.
• Customer Service Excellence: Respond to inquiries from healthcare providers, patients, and internal stakeholders with professionalism, empathy, and efficiency. You'll be the friendly voice or helpful email correspondent who resolves questions and provides accurate information.
• Quality Assurance: Participate in quality checks and continuous improvement initiatives, helping identify opportunities to enhance our processes, reduce errors, and improve overall team performance.
• System Navigation: Master our proprietary claims management platforms and become proficient in multiple databases and tools used throughout the organization.

What We're Looking For

Essential Qualifications

• Education: High school diploma or equivalent required. Additional post-secondary education in healthcare administration, business, or a related field is a plus but not mandatory.
• Experience: Six months to one year of relevant work experience in an office setting, data entry role, or customer service position. We welcome applications from motivated individuals who are new to the workforce – we invest in training!
• Technical Proficiency: Basic computer skills including proficiency in Microsoft Office applications (Word, Excel, Outlook). Comfortable learning new software systems quickly.
• Typing Skills: Ability to type efficiently and accurately, with a minimum typing speed that supports productive data entry work.
• Attention to Detail: Exceptional accuracy in all aspects of work – from data entry to document review. You understand that the small things matter and take pride in producing error-free work.

Preferred Qualifications

• Previous experience in healthcare, insurance, or claims processing environments


• Familiarity with medical terminology and coding (ICD-10, CPT)


• Experience with electronic health records or claims management systems


• Strong written and verbal communication skills


• Ability to work independently with minimal supervision while maintaining productivity goals


• Prior remote work experience or comfort with virtual collaboration tools

Skills That Drive Success

Beyond qualifications, we seek individuals who bring certain personal attributes to our team:

• Accuracy Orientation: You have a natural tendency to double-check your work and take pride in producing precise, error-free results.
• Time Management: You excel at prioritizing tasks, managing multiple deadlines, and maintaining productivity without sacrificing quality.
• Communication Clarity: You can explain complex information simply, write professional emails, and interact with diverse stakeholders respectfully.
• Problem-Solving Mindset: When challenges arise, you approach them with curiosity and persistence rather than frustration.
• Team Player Attitude: While this is a remote position, you understand the importance of collaboration, information sharing, and supporting your colleagues.
• Adaptability: Healthcare is an evolving field. You're open to learning new processes, systems, and best practices as our organization grows.

Your Growth Journey at Arenaflex

We believe in investing in our employees' futures. When you join Arenaflex, you're not just taking a job – you're starting a career path with genuine advancement opportunities. Here's what you can expect:

• Comprehensive Training: You'll receive thorough onboarding and ongoing training to ensure you're confident and capable in your role. We provide both formal training programs and hands-on mentorship.
• Professional Development: Educational expense reimbursement programs support your continued learning, whether you want to pursue certifications in healthcare administration, billing, or coding.
• Career Advancement: Many of our current team leads and managers started in entry-level positions like this one. Hard work and dedication are recognized and rewarded at Arenaflex.
• Skill Building: You'll develop transferable skills in healthcare operations, data management, customer relations, and technical systems that serve you throughout your career.

Work Environment & Culture

As a remote team member, you'll enjoy the flexibility of working from home while staying connected to a supportive organizational culture. At Arenaflex, we believe that happy, supported employees deliver exceptional results. We foster an environment where:

• Work-life balance is genuinely supported through flexible scheduling options


• Collaboration happens through regular team meetings, virtual check-ins, and collaborative tools


• Diversity and inclusion are celebrated, and every voice matters


• Open communication is encouraged at all levels of the organization


• Innovation and continuous improvement are welcomed and rewarded

You'll have the independence to manage your work while knowing that help is always just a message or call away. Our management team is accessible and responsive, and we truly care about your success and well-being.

Compensation & Benefits

Arenaflex is committed to recognizing your contributions with competitive, fair compensation. We offer:

• Competitive Salary: Industry-competitive pay that reflects your skills, experience, and the value you bring to our team.
• Comprehensive Health Coverage: Medical, dental, and vision plans to protect you and your family's health.
• Financial Security: Life and accident insurance for peace of mind.
• Retirement Planning: 401(k) plan with company matching to help you build your future.
• Stock Purchase Program: Opportunity to invest in Arenaflex's success.
• Educational Support: Reimbursement for approved education and professional development expenses.
• Employee Assistance Program: Resources to support your mental health, work-life balance, and personal challenges.
• Flexible Work Options: Scheduling flexibility (availability varies by role and office needs)
• Training & Development: Extensive training programs to help you grow professionally.
• Community Giving: Matching gift program to support causes you care about.

Equal Opportunity Employment

Arenaflex is dedicated to fostering an inclusive workplace where everyone can thrive. We believe that diversity strengthens our organization and enhances our ability to serve our clients and communities. We are proud to be an equal opportunity employer.

We do not discriminate based on race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity or expression, actual or perceived sexual orientation, or any other protected characteristic. We are committed to making reasonable accommodations to known physical or mental limitations of otherwise qualified applicants with disabilities, unless doing so would impose an undue hardship on our business operations.

Eligibility Requirements

To be considered for this position, you must:

• Be 18 years of age or older, or demonstrate legal capacity to enter a contract
• Be willing to submit to a background investigation (any offer of employment is conditioned upon successful completion of a background investigation)
• Have unrestricted work authorization to work in the United States
• Possess a valid Social Security number or appropriate work authorization documentation
• Have access to a reliable high-speed internet connection
• Be available to work during core business hours as required

Note: U.S. citizenship is not required. We hire U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements may be determined based on the shortage of qualified candidates with particular skills.

Ready to Make a Difference?

If you're detail-oriented, motivated, and ready to build a meaningful career in healthcare administration, we want to hear from you! This is more than a data entry job – it's an opportunity to develop valuable skills, grow with a supportive organization, and make a real impact in the lives of others.

Take the first step toward an exciting career with Arenaflex. Apply today and discover what awaits you on our team!