Remote Customer Service Representative – Building Security Solutions & Door Access Systems

Are you ready to be the frontline hero who ensures peace of mind for customers every single day? Join arenaflex, a global leader in security solutions, where your communication skills and problem-solving abilities can make a real difference in people's lives. We're looking for a dedicated Customer Service Representative to become part of our world-class team, where you'll play a vital role in supporting our mission to keep people safe, secure, and protected where they live, work, and visit.

At arenaflex, we understand that security is more than just locks and doors—it's about creating spaces where families can feel protected, businesses can thrive, and communities can flourish. With decades of expertise and a commitment to innovation, we continue to pioneer advanced security solutions that impact millions of lives worldwide. Now, we need someone special to help us deliver that same level of care and excellence to every customer we serve.

About arenaflex and Our Mission

Arenaflex is recognized as an industry leader in manufacturing, installing, and servicing automatic door solutions and advanced security systems. Our growing product and service offerings have driven significant growth across our business, and we're proud to be a trusted partner for customers throughout the country. We specialize in security solutions around the doorway and beyond, providing cutting-edge products that people rely on every day.

When you join arenaflex, you become part of a team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We believe that great customer service is the foundation of everything we do, and we're looking for someone who shares our passion for excellence and commitment to customer satisfaction.

Position Overview

We are seeking a self-motivated, results-driven team player to fill a remote Customer Service Representative position. This is a full-time opportunity where you'll be the face of our company to customers, providing exceptional support while representing our commitment to quality and service excellence.

The position will provide comprehensive customer service support by verifying the accuracy of service orders and service requests in a timely manner. You'll assist customers by ensuring all necessary data is obtained to accomplish these objectives, and the ideal candidate will initiate and implement corrective action as needed to provide customers with outstanding support while achieving corporate and department goals.

In addition, this position will support customers by providing basic product knowledge on routine issues, as well as support our Sales and Field operations teams necessary to meet customer needs and expectations. This is a fantastic opportunity for someone who thrives in a remote work environment and wants to build a meaningful career with a company that truly values its employees.

Work Schedule

This position operates on a fixed schedule to ensure coverage and excellent service delivery. The required hours are Monday through Friday, 12:30 PM to 9:30 PM (Eastern Time Zone). Additionally, you will be required to work one Saturday or Sunday rotating on-call shift per month to support our customers during peak times and ensure their needs are met around the clock.

What You Will Do

As a Customer Service Representative at arenaflex, your responsibilities will be diverse and meaningful. Here's what you can expect:

• Customer Data Management: Initiate and follow up on required action in response to customer service change requests by assisting in maintaining accurate customer master data. You'll ensure our records are always current and precise, which is essential for delivering seamless service.


• Cross-Departmental Collaboration: Communicate and work closely with appropriate departmental personnel to resolve customer issues and ensure smooth operations. Building strong relationships with internal teams is key to your success.


• Process Improvement: Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of our Customer Call Center. Your insights and ideas will help us continuously improve.


• Team Support: Provide back-up support to other group members in the performance of job duties as necessary. We believe in supporting each other and working as one unified team.


• Customer Inquiry Management: Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training materials that are provided. You'll be equipped with everything you need to succeed.


• Professional Representation: Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers. As a representative of arenaflex, you are the face of our company.


• Relationship Building: Consistently maintain positive, effective relationships with all customers. Your ability to connect with people will be crucial in creating lasting impressions.


• System Operations: Perform duties and responsibilities as described in the provided systems, ensuring accuracy and compliance at all times.


• General Support: Perform other related duties in support of the team as assigned by management. Flexibility and adaptability are valued here.


• Branches Partnership: Work hand in hand with our branches to provide a seamless process for our customers. Coordination is essential for delivering exceptional service.

What You Need to Succeed

We're looking for candidates who have the right combination of skills, experience, and attitude. Here's what we require:

• Education: High School Diploma or GED with 1-3 years of customer service experience, or equivalent work experience. We value real-world skills and knowledge.


• Time Zone Availability: Ability to work on Eastern Standard Time, as our operations are centered around this time zone for optimal customer support.


• Technical Proficiency: Proficient computer skills, including comfort with multiple software applications and systems. You'll be working with various platforms daily.


• Schedule Flexibility: Must have a flexible schedule and be able to work the on-call shift as needed. Our customers need us, and we need team members who can adapt.


• Personal Attributes: Flexible, cooperative, and proactive approach to work. We need someone who can roll with the punches and jump in where needed.


• Independent Work: Able to work independently in a team-oriented environment. We trust our employees to manage their responsibilities while collaborating with others.


• Problem-Solving: Ability to make decisions and troubleshoot issues effectively. Your critical thinking skills will be put to the test daily.


• Time Management: Execute tasks in a timely manner, especially in a remote setting. Self-discipline and organization are essential for remote success.


• Attention to Detail: Detail-oriented approach to all work. Accuracy matters in customer service, and we expect nothing less.


• System Knowledge: SAP knowledge is a plus, but not required. We'll provide training for the right candidate.

Additional Preferred Skills or Qualifications

While not required, the following qualifications would make you an even stronger candidate:

• Associate's Degree: Higher education in a related field demonstrates commitment and knowledge.


• System Experience: Previous experience with SAP, Astea, or Five9 systems is beneficial, though comprehensive training will be provided.


• Industry Knowledge: Familiarity with the security industry, automatic doors, or access control systems is a bonus.

Why Work for arenaflex?

Arenaflex is a Great Place to Grow your Career if:

• Purpose-Driven Work: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. Every interaction you have can make someone's day better and safer.


• Ownership Mentality: As our values state, "This is your business, run with it." We empower our employees to take ownership of their work and make meaningful decisions.


• Professional Development: You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. We're committed to helping you reach your full potential.


• Work-Life Balance: You want a culture that promotes work-life balance. Our employees enjoy generous paid time off because we recognize that you have a full life outside of work!

What You'll Get from Us

We believe in taking care of our team members so they can take care of our customers. Here's what you can expect when you join arenaflex:

• Comprehensive Health Coverage: Health, dental, and vision insurance coverage, helping you be safe and healthy. We prioritize your well-being.


• Retirement Benefits: A commitment to your future with a 401K plan, offering a 6% company match and no vesting period. We're invested in your financial future.


• Tuition Assistance: We support your ongoing education and professional growth through tuition reimbursement programs.


• Generous Time Off: Enjoy generous vacation and sick time to recharge and stay healthy.


• Employee Perks: Employee discounts on products and services, helping you save money while enjoying the benefits of working here.


• Community Engagement: Community involvement and opportunities to give back so you can serve others, not just yourself. Making a difference extends beyond our walls.


• Strengths-Based Development: Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching, helping you understand and maximize your natural talents.

Compensation

We recognize that great talent deserves great compensation. The expected base hourly range for this position is $20.00 per hour. The actual compensation will be determined based on experience and other factors permitted by law. We believe in fair and competitive pay that reflects your skills and contributions.

Our Culture and Commitment to Diversity

We Celebrate Who We Are! Arenaflex is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers, and the communities where we live and work.

Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do.

We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please reach out to our HR team for support.

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place! We're excited to see what you can bring to arenaflex and how you can contribute to our ongoing success.

If you're ready to take the next step in your career and join a company that values its employees, supports your growth, and makes a real difference in the world, we encourage you to apply today. This is your opportunity to be part of something bigger than yourself—a team that's dedicated to protecting what matters most.

We can't wait to welcome you to the arenaflex family!

Last updated: 2024-03-03