# Remote Customer Service Representative | Evening Shift (12PM-9PM EST) | Premium Athlete Support Specialist

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Join arenaflex as a Customer Service Representative – Evening Shift

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where every interaction matters? Welcome to arenaflex, where we're not just in the business of sporting goods – we're in the business of inspiring athletes and enthusiasts to get out there and play. We are currently seeking talented individuals to join our dynamic Customer Service team as Remote Customer Service Representatives working the evening shift from 12PM to 9PM EST.

At arenaflex, we believe that every customer is an athlete in their own right, and they deserve the white-glove service that matches their dedication to their sport. As a Customer Service Representative with arenaflex, you will be the vital connection between our brand and the athletes who trust us with their sporting journeys. This is not just a job – it's an opportunity to be part of a team that truly cares about helping people get active, stay active, and love what they do.

Why arenaflex?

arenaflex is more than a retailer – we're a company built on the belief that sports and physical activity transform lives. From the weekend golfer to the competitive soccer player, from the casual jogger to the dedicated fitness enthusiast, we serve athletes of all levels across the country. Our commitment to quality, authenticity, and customer satisfaction has made us a leader in the sporting goods industry, and we're looking for team members who share that commitment to excellence.

When you join arenaflex, you become part of a community that values teamwork, innovation, and putting the customer first. We invest in our teammates because we know that when you grow, we grow. This position offers more than just a paycheck – it's a gateway to a rewarding career with one of the most recognized names in sports retail.

Position Overview

We are looking for enthusiastic and dedicated individuals to fill multiple Customer Service Representative positions on our evening shift team. In this role, you will serve as the frontline ambassador for arenaflex, handling inbound customer inquiries via phone, chat, and email. Your mission will be to deliver first-call resolution with exceptional white-glove service, ensuring every athlete who reaches out to us leaves with a positive impression and their issue fully resolved.

This is a fully remote position, allowing you to work from the comfort of your home office while still being an integral part of our team. You'll have access to comprehensive training, ongoing support, and all the tools you need to succeed. Shifts run from 12:00 PM to 9:00 PM EST, and all team members are required to work one weekend day as part of their regular schedule. We offer flexible shift options to accommodate various availability needs:

• Sunday, Monday, Wednesday, Thursday, Friday – 12pm-9pm EST


• Sunday, Monday, Tuesday, Thursday, Friday – 12pm-9pm EST


• Monday, Tuesday, Wednesday, Friday, & Saturday – 12pm-9pm EST


• Monday, Tuesday, Thursday, Friday, & Saturday – 12pm-9pm EST

What You'll Do

As a Customer Service Representative at arenaflex, your responsibilities will encompass a wide range of customer-facing and back-office functions. Here's what you can expect to do in this role:

Primary Responsibilities

• Customer Inquiry Resolution: Assist athletes with product inquiries, gift card and loyalty program (ScoreCard) issues, order placement, existing order status tracking, and returns or replacements. You'll be the go-to resource for any questions about our products and services.


• First Call Resolution: Strive to resolve every athlete's issue during the first contact. This means owning the problem from start to finish, demonstrating genuine empathy, and keeping the customer updated throughout the entire resolution process.


• Escalation Handling: Serve as a Tier II support representative, professionally handling escalated call transfers and complex issues that require deeper assessment or specialized resolution.


• Issue Research & Troubleshooting: Investigate and resolve athlete issues using our internal systems and resources. Quickly identify the root cause of problems and implement effective solutions while keeping the customer's ultimate satisfaction as the top priority.


• Cross-Functional Collaboration: Work closely with individual retail stores and internal business partners to provide comprehensive support and reach timely resolutions for escalated athlete issues.


• Documentation & Tracking: Execute various back-office functions including accurate logging and tracking of all incident information in our customer relationship management system. Ensure all interactions are properly documented for future reference and quality assurance.

What We're Looking For

We seeking candidates who are ready to bring their best to every interaction and who thrive in a customer-centric environment. Here's what makes someone a great fit for the arenaflex family:

Essential Qualifications

• Education: High School Diploma or equivalent is required.


• Experience: 1-3 years of experience in customer service, help desk, or a related field (preferably in a retail-oriented environment) is preferred but not required – we welcome enthusiastic newcomers who are eager to learn!


• Availability: Must be able to work weekend days and holidays as required by the shift schedule.

Knowledge, Skills & Abilities

• Typing Proficiency: Ability to type at least 25+ words per minute to efficiently handle customer communications and documentation.


• Communication Excellence: Exceptional written and verbal communication skills that allow you to clearly convey information and build rapport with customers from diverse backgrounds.


• Customer Focus: A genuine passion for helping others and a customer-service oriented mindset that puts the athlete's needs at the forefront of every interaction.


• Execution Skills: Ability to efficiently complete tasks and follow through on commitments with attention to detail.


• Interpersonal Skills: Strong interpersonal abilities and client consultation skills that enable you to understand customer needs and provide appropriate solutions.


• Teamwork: Ability to work effectively in a team environment, supporting colleagues and collaborating to achieve shared goals.


• Self-Motivation: Self-motivated and results-oriented mindset that drives you to exceed expectations and meet performance objectives.


• Detail Orientation: Strong attention to detail to ensure accuracy in all aspects of customer interactions and documentation.


• Problem-Solving: Excellent problem-solving and troubleshooting capabilities that enable you to quickly analyze issues and implement effective solutions.

What We Offer

At arenaflex, we believe in recognizing and rewarding the valuable contributions of our team members. Here's what you can expect when you join us:

Competitive Compensation

The target salary range for this position is between $30,900 and $46,200 annually, depending on experience and qualifications. We offer a competitive total rewards package that includes:

• Incentive opportunities that reward performance and dedication


• Potential equity participation for eligible team members


• Comprehensive benefits package including health, dental, and vision coverage


• 401(k) retirement plan with company match


• Employee discount on arenaflex products

Career Growth & Development

We are committed to helping our team members grow and advance in their careers. As part of the arenaflex family, you'll have access to:

• Comprehensive onboarding and ongoing training programs


• Career advancement opportunities within customer service and across the organization


• Skills development workshops and certification programs


• Mentorship from experienced leaders in the industry


• Exposure to different areas of the business

Work Environment & Culture

Working for arenaflex means being part of a supportive, inclusive, and performance-driven culture. As a remote team member, you'll enjoy the flexibility of working from home while staying connected to your teammates and leaders through regular virtual meetings, instant messaging platforms, and collaborative tools. We believe in maintaining a healthy work-life balance and encourage our team members to bring their authentic selves to work every day.

Our Customer Service team is known for its camaraderie, mutual support, and shared commitment to excellence. You'll join a group of talented individuals who are passionate about sports and dedicated to delivering outstanding service to every athlete who contacts us.

Ready to Join the arenaflex Team?

If you're ready to take the next step in your career and become part of a team that values customer satisfaction, teamwork, and personal growth, we encourage you to apply today! At arenaflex, every team member plays a crucial role in our mission to inspire athletes and help them achieve their goals.

This is an exciting opportunity to work with a leading brand in the sporting goods industry, develop valuable skills, and build a rewarding career. Whether you're an experienced customer service professional or just starting out, we want to hear from you!

Apply now and become part of the arenaflex family – where every athlete matters, and every interaction counts.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.