Remote Customer Service Representative - Work From Home/No Degree RQD Systems & Methods, Inc. (SMI)

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!! Must be able to train in the office and then work remotely after the training period.

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview
The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to:

Answering incoming calls in a timely manner

Providing callers with accurate account information and educating them on appropriate policies and procedures

Effectively redirecting callers to the appropriate area/agency when necessary

Maintaining knowledge of procedures and systems

Communicating client concerns and feedback to management

Researching and processing all correspondence received by email, fax and mail

Ability to:

Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs

Maintain accurate and interrelated records

Respond promptly to customer needs

Identify and resolve errors

Work with integrity and ethically

Work independently with little direction

Meet schedules and timelines

Work confidentially with discretion

Communicate effectively, both orally and in writing

Apply interpersonal skills using tact, patience, and courtesy

Work varied schedules and overtime hours, as necessary

Required Experience:

High school diploma or equivalent and at least one-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work

Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

Must have Private area to work and space to set up equipment and High-Speed Internet connection.

Contingent on passing a background check and drug test.

Perks:

Work From Home!!!

Paid Training

$$$ Bi-Annual Bonuses to CSRs Who Qualify*! $$$

Health Club Reimbursements

Technology Assistance

Career Growth Opportunities

Exciting, Fun and Supportive Virtual Work Environment

Coworkers Who Feel Like Family; We celebrate you!

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

#J-18808-Ljbffr Effizotech