[Remote] EverPro - Customer Support Representative (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform, providing integrated SaaS solutions for service-based businesses. They are seeking a Customer Support Representative to manage incoming customer inquiries and provide guidance on their CRM software, Brio, designed for pest control companies.

Responsibilities

• Field incoming calls, chats, and emails into our support team
• Consult with customers to understand their business and recommend best practices in the use of the software
• Nurture customer relationships to build trust
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Help Customer become an expert on the product which includes using all features to the fullest

Skills

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Working well across departments
• Ability to prioritize and organize tasks

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Overview