[Remote] Field Service Engineer - Louisville, KY

Note: The job is a remote job and is open to candidates in USA. Packsize is redefining the way businesses and their customers use and experience packaging around the world. The Field Service Engineer will install, configure, and maintain Packsize equipment solutions onsite at various customer facilities, while also providing customer training and building strong relationships with clients.

Responsibilities

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Skills

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Associates Degree, Vocational Training or equivalent experience
• Valid driver's license and clean driving record
• Ability to travel by vehicle or airplane, domestically
• Excellent work ethic and time management skills
• Bachelor's Degree in a related area preferred
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required

Company Overview

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