[Remote] Law Firm Operations & Support Associate

Note: The job is a remote job and is open to candidates in USA. PERSUIT is a technology company that connects corporate clients with law firms through the Apperio platform. The Law Firm Operations & Support Associate will facilitate seamless onboarding and reliable data delivery while building strong relationships across various teams.

Responsibilities

• Lead and manage onboarding for law firms joining the platform
• Build strong relationships with law firm contacts across IT, operations, and legal leadership to drive engagement and ensure timely participation in onboarding activities
• Configure law firm setups and ensure accurate, timely data delivery through the platform
• Respond to and resolve inbound support tickets across the Apperio and PERSUIT platforms, troubleshooting issues and coordinating with internal teams as needed
• Identify opportunities to improve onboarding processes, documentation, and workflows as the function continues to scale
• Work closely with Delivery, Product, Engineering, and Client Experience teams to resolve issues and continuously improve the onboarding and support experience

Skills

• 1-3 years of experience in a professional environment such as consulting, professional services, operations, customer success, project coordination, or a similar role
• Bachelor's degree required
• Comfortable working with data, systems, and technology platforms
• Experience using tools like Excel for organizing or analyzing data; familiarity with SQL or other data tools is a plus
• Experience working with external stakeholders or clients, with the ability to communicate clearly and professionally
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Curiosity and willingness to learn new systems, processes, and tools
• Interest in legal operations, legal technology, SaaS, or client delivery environments is a plus
• You might be a great fit if you have experience in areas like: Client-facing roles in professional services or consulting
• Operations or project coordination roles
• Customer success or SaaS onboarding
• Legal operations, legal technology, or law firm environments

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources

Company Overview