Remote Premium Audit Customer Service Specialist – Commercial Policyholder & Agent Support (Work From Home)

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Join arenaflex as a Remote Premium Audit Customer Service Specialist

Are you ready to embark on a rewarding career where your communication skills can make a real difference? Are you looking for a position that offers stability, growth potential, and the flexibility of working from home? Look no further – arenaflex is seeking talented individuals to join our Premium Audit Services team as Remote Customer Service Representatives.

At arenaflex, we understand that exceptional customer service is the cornerstone of any successful organization. That's why we're looking for passionate, dedicated professionals who thrive in a collaborative environment and are committed to delivering outstanding support to our policyholders, agents, and business partners. If you have a knack for problem-solving, excel at multi-tasking, and possess strong communication skills, we invite you to explore this exciting opportunity.

About arenaflex and Our Premium Audit Services

At arenaflex, our purpose is to help people embrace today and confidently pursue tomorrow. We believe in creating an environment focused on openness, inclusion, trust, and respect. Our Premium Audit Services division plays a critical role in ensuring that our commercial clients receive accurate, timely, and professional support for all their audit-related needs. As a member of our customer service team, you'll be at the forefront of this mission, serving as the primary point of contact for policyholders, agents, and third parties seeking assistance with commercial audits.

We have proudly been recognized as a "Great Place to Work" by Great Place to Work® US for several consecutive years. Additionally, arenaflex has been selected as one of the "100 Best Places to Work in IT" and has consistently earned accolades from Forbes as one of America's Best Employers for Women, New Graduates, and Diversity. When you join arenaflex, you become part of a team that values your hard work, integrity, and commitment to making things better.

What You'll Do: Key Responsibilities

As a Remote Premium Audit Customer Service Specialist at arenaflex, you will serve as the first point of contact for routine customer requests and queries related to commercial audits. This role requires extensive phone and email interaction with policyholders, agents, and third parties. Your responsibilities will include:

• Customer Interaction: Respond to inquiries from policyholders, agents, and business partners in an accurate, timely, and professional manner. You'll handle a high volume of phone and email communications, ensuring each interaction meets our exceptional customer care standards.


• Relationship Building: Establish and maintain professional relationships with both external and internal customers while developing a deep understanding of their unique service needs.


• Cross-Functional Coordination: Collaborate with various departments, including Underwriting, Billing, Premium Audit, and Claims, to ensure efficient and quality service delivery.


• Research and Resolution: Complete basic research around customer queries and requests. If you're unable to resolve an issue independently, you'll identify and engage the appropriate department, individual, or escalation path.


• Documentation and Processing: Route requests and submissions using appropriate systems for assignment and resolution. Maintain accurate and timely documentation of all transactions and customer interactions.


• Process Improvement: Identify gaps in workflow and make recommendations for improving processes to enhance overall service quality.


• Performance Goals: Uphold our customer care standards by achieving individual goals related to work quality, phone and email handle time, adherence, and reliability.


• Documentation Management: Collect, send, and route forms and documentation necessary to assist with customer requests across our diverse cross-functional product set, technology platforms, and applications.

Work Schedule and Requirements

Our hours of operation are Monday through Friday, 8:00 AM to 8:00 PM EST. As a member of our team, you need to be flexible to work within the hours of operation, in addition to some holidays. This flexibility allows us to provide exceptional support to our clients whenever they need us.

Training Requirements: Attendance is critical to your success and is 100% mandatory for the duration of training. Your participation, performance, schedule adherence, and attendance will be continually assessed throughout training and throughout your career at arenaflex. We invest in your success, and we expect the same level of commitment in return.

Location Restrictions: Unfortunately, we cannot consider candidates residing in Alaska, California, Hawaii, Georgia, Illinois, or New York at this time.

What We're Looking For: Qualifications

Essential Qualifications

• Experience: Minimum of 1-2 years of relevant customer service or administrative experience is preferred. We'll consider candidates with strong potential who demonstrate the right attitude and aptitude.
• Communication Skills: Excellent oral, written, and interpersonal communication skills are required. You must be capable of communicating effectively with individuals at all levels within and outside the organization.
• Multi-Tasking Abilities: Capacity to multi-task in a fast-paced, structured teamwork environment is essential.
• Technical Proficiency: Intermediate level skill required to open, create, and modify various documents using the Microsoft Office suite (documents, spreadsheets, email, etc.) and enter/retrieve information using various applications and systems.
• Knowledge Application: Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Home Office Requirements: Must be able to acquire and maintain company and department Work at Home (W@H) requirements, including:
  • Dedicated room with a desk
  • Safe, quiet, professional working environment
  • Wired connected high-speed internet with a minimum of >25 MBps Download speed and >5 MBps Upload speed through a cable, fiber, or DSL service

Preferred Qualifications

• Previous experience in insurance, audit services, or financial services


• Familiarity with premium audit processes


• Experience with CRM systems and ticketing platforms


• Ability to work independently with minimal supervision

Compensation and Benefits

Starting Salary: The salary for this position begins at $47,400 annually. This competitive starting range is determined by factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

At arenaflex, we value your hard work, integrity, and commitment to making things better. We put people first by offering you benefits that support your life and well-being. Our comprehensive benefits package includes:

• Health and Wellness: Medical, dental, and vision coverage to keep you and your family healthy.


• Financial Security: Retirement savings plans, life insurance, and disability coverage.


• Work-Life Balance: Paid time off, parental leave, and employee assistance programs.


• Professional Development: Opportunities for growth, training, and career advancement.


• Employee Perks: Various discounts and voluntary benefits.

Career Growth Opportunities

One of the most exciting aspects of joining arenaflex is the potential for career growth. We believe in promoting from within and providing our employees with the tools and opportunities they need to advance in their careers. As you gain experience and demonstrate your abilities, you'll have access to:

• Internal promotion opportunities to senior customer service roles


• Cross-functional training and development programs


• Leadership development pathways


• Specialized roles in areas such as underwriting, claims, or operations


• Continuous learning through our extensive training resources

Your career at arenaflex is what you make of it. We're committed to supporting your professional journey every step of the way.

Our Culture and Values

At arenaflex, we pride ourselves on fostering a diverse, inclusive, and supportive work environment. We believe that diverse perspectives make us stronger and more innovative. Our commitment to diversity and inclusion is reflected in everything we do, from our hiring practices to our daily operations.

We are an equal opportunity employer and will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

When you join arenaflex, you're not just accepting a job – you're becoming part of a community. You'll work alongside talented professionals who are passionate about what they do, and you'll have the opportunity to make a meaningful impact every single day.

Ready to Apply?

If you're excited about the possibility of joining a company that values its employees, supports professional growth, and makes a positive difference in the lives of its customers, we encourage you to apply for this position today!

We're currently hiring for a start date of May 20, 2024. This is a fantastic opportunity to launch or advance your career in customer service with a company that truly cares about its people.

Don't miss out – apply now and take the first step toward a rewarding career with arenaflex!