Remote ServiceNow Administrator IV

This a Full Remote job, the offer is available from: North Carolina (USA)

About the Role

The Service Management Platform Team is charged with governing and simplifying Information Technology Service Management across multiple internal and external teams and business partners in relation to ServiceNow. This role is responsible for developing, managing, and directing ServiceNow support services to ensure they meet business needs and IT requirements.

The ServiceNow Developer will interface closely with Service Delivery, Product Owners, Architecture, and Solution Teams to design and implement IT Service Management solutions. This role supports the design, execution, and maintenance of ServiceNow integrations across multiple modules and works across technology teams, process owners, and business partners to define, execute, and manage application sustainment, enhancements, and new development.

Primary Purpose

The ServiceNow Developer will analyze, design, and implement capabilities on the ServiceNow platform. Work will range from small stories to large epics and is primarily focused on ITSM, while also spanning other ServiceNow modules and integrations.

The roadmap and backlog include:

Building new platform capabilities

Reducing technical debt by removing or limiting customizations

Returning functionality to out‐of‐box (OOB) where feasible

Improving usability and user experience across the platform, including mobile, portal, and UI enhancements

Enhancements in areas including but not limited to CMDB, Discovery, SecOps, ITOM, and CSM

This role participates fully in the development lifecycle and requires strong analytical skills, deep understanding of IT Service Management processes, and solid working knowledge of applications, infrastructure, networks, and business processes.

Key Responsibilities

Deliver new ServiceNow features with a strong focus on user experience and platform usability

Actively reduce technical debt and support platform modernization efforts

Design and implement solutions aligned with ServiceNow best practices and OOB capabilities

Develop and enhance ITSM processes, supporting mature and scalable workflows

Build, maintain, and enhance enterprise integrations (50+ existing integrations)

Utilize all ServiceNow integration patterns, including:

MID Server

REST/SOAP APIs

IntegrationHub spokes

Collaborate closely with Service Delivery teams and Product Owners to define and prioritize work

Support initiatives that enable adoption of new ServiceNow capabilities (e.g., Now Assist)

Ensure code quality, performance, and maintainability across solutions

Development Lifecycle & Delivery

Participate in the full SDLC: Dev → QA → UAT → Show Me (with Product Owners) → Production

Ensure testing is finalized and formally signed off prior to releases

Support a fast‐paced Agile environment with production releases occurring two days after Show Me

Participate in production release windows, typically Thursday nights between 1:00–4:00 AM ET (flexibility may be discussed)

Success measured through story completion and development accuracy within the Agile framework

Required Qualifications

Must‐Have

Strong ServiceNow scripting experience, including:

Glide API

Server and client scripts

Business rules

UI policies/actions

Flow Designer

ServiceNow Certified System Administrator (CSA)

Experience developing solutions across ITSM

Nice‐to‐Have

Experience with or exposure to:

CMDB, CSDM alignment, Discovery, service mapping

SecOps, ITOM, CSM

UX technologies such as Service Portal, UI Builder, Agent Workspace, and Mobile

Security concepts including ACLs

Additional ServiceNow certifications (CIS, CAD)

This offer from "EDI Staffing, an EDI Specialists Company" has been enriched by Jobgether.com and got a 72% flex score.