**Rewritten Job Title:**

Experienced Senior Analyst - Hilton Customer Marketing: Growth, Loyalty, and Engagement Strategies

• *Rewritten Job Description:**

Join arenaflex and Unlock Your Potential

At arenaflex, we're committed to empowering our colleagues to progress in incredible ways. As a global and diverse community, we're dedicated to backing our customers, communities, and each other. Here, you'll have the opportunity to learn and grow, creating a unique and meaningful career journey that's tailored to your needs and aspirations.

Our company values are built on a powerful promise to provide the world's best customer experience every day. We strive to uphold these values with integrity, in an environment where everyone feels seen, heard, and valued. As a member of our team, you'll be recognized for your contributions, leadership, and impact, and have the opportunity to share in the company's success.

About arenaflex

arenaflex is a leading global payments and financial services company, with a rich history of innovation and customer-centricity. Our U.S. Consumer Services Team is responsible for delivering a suite of consumer products, services, and experiences that meet the evolving needs of our customers. The USCS team is focused on making membership an indispensable competitive advantage, and helping each other become better leaders every day.

About the Role

We're seeking an experienced Senior Analyst to join our Hilton Co-Brand Marketing Customer Marketing & Channel Innovation team. This high-visibility role will play a critical part in driving the growth and expansion of Customer Marketing in both Hilton and arenaflex Channels, from our existing Card Members. As a Senior Analyst, you'll be responsible for developing and executing marketing growth and loyalty strategies that drive sustainable spend and engagement across customer proven revenue driving treatments.

Key Responsibilities:

• Develop end-to-end marketing campaign strategies to deliver growth marketing campaigns to existing Hilton Card Members, driving spend and engagement throughout the customer lifecycle.


• Collaborate with Hilton and key internal partners to build and optimize growth from proven treatment campaigns in arenaflex and Hilton-owned channels, including Upgrades, SAS, Fingerprint, and Plan It.


• Collaborate with Hilton and key internal partners to create and optimize loyalty campaigns, including marketing campaigns such as Monthly eNewsletters, Refer a Friend (MGM), Re-engagement Opportunities, Amex & Industry Offers, Hilton Promotions, and Benefit Reinforcement.


• Lead general campaign management activities, including creative/messaging approach, execution, results analysis, monthly forecasting, and budget management.


• Develop and maintain a customer marketing scorecard to track performance and report out on performance metrics.


• Identify opportunities to optimize campaigns through segmentation, creative and offer testing.


• Partner with retention teams to optimize offers and analyze monthly reporting trends.


• Partner with creative agencies to develop innovative and impactful marketing communications to drive business results.

Requirements:

Minimum Qualifications:

• Strong relationship building and partner management skills, with the ability to interact with internal and external partners at various levels across the organization.


• At least 2 years of marketing experience, with customer marketing and arenaflex marketing tools/process a plus.


• Skilled with analyzing performance data and able to pull out the "so what" to propel growth strategies.


• Passionate, customer-first marketer who is able to challenge the status-quo and is passionate about delivering value to our Card Members.


• Analytical and "outside of the box" thinker with proactive problem-solving skills.


• Strong verbal and written communication skills, attention to detail, and a will to win.


• Ability to drive projects from concept to implementation.


• Self-starter with demonstrated ability to work independently.


• Positive attitude and desire to work on a fun, fast-paced team.


• BA/BS Required.

What We Offer:

At arenaflex, we're committed to supporting our colleagues and their loved ones with benefits and programs that promote holistic well-being. Our benefits include:

• Competitive base salaries.


• Bonus incentives.


• 6% Company Match on retirement savings plan.


• Free financial coaching and financial well-being support.


• Comprehensive medical, dental, vision, life insurance, and disability benefits.


• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).


• Free and confidential counseling support through our Healthy Minds program.


• Career development and training opportunities.


• Access to arenaflex Marketing U, a unique learning and development program built for marketers, by marketers.

Join Our Team:

If you're a motivated and customer-centric marketer with a passion for growth and engagement, we encourage you to apply for this exciting opportunity. As a member of our team, you'll have the chance to make a meaningful impact on our customers' lives and contribute to the success of our company.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now:

To apply for this role, please click on the link below:

We look forward to hearing from you!