Join arenaflex: Where Service Excellence Meets Meaningful Career Growth

Are you ready to become part of a dynamic team that transforms customer experiences and drives organizational success? At arenaflex, we believe that every interaction is an opportunity to create lasting connections and deliver exceptional service. We are currently seeking a talented and motivated Senior Coordinator, Service Center Operations to join our Enterprise Services team—a group of passionate professionals who serve as the vital link between our organization, our valued guests, and our dedicated colleagues.

This is a unique opportunity for experienced administrative professionals who thrive in fast-paced environments and are passionate about supporting teams that make a real difference. As a Senior Coordinator at arenaflex, you will play a critical role in ensuring the smooth operation of our service centers while contributing to a culture of excellence, collaboration, and continuous improvement.

Why arenaflex?

At arenaflex, we are committed to helping families discover the joy of everyday life. This vision extends beyond our products and services—it defines how we treat our team members, our guests, and the communities we serve. When you join arenaflex, you become part of a culture that values innovation, inclusivity, and genuine care for the well-being of every individual.

Our Enterprise Services (TES) division is at the heart of our communication infrastructure, serving as the backbone of support for both internal teams and external stakeholders. Whether it's assisting guests through our contact centers, managing high-visibility projects, or ensuring operational excellence across multiple service locations, TES professionals are trusted partners who uphold arenaflex's reputation for outstanding service.

We take pride in fostering a collaborative environment where your contributions directly impact our success. When our teams succeed, our organization thrives—and we make sure our team members have the resources, support, and opportunities they need to excel.

About the Role: Senior Coordinator, Service Center Operations

As a Senior Coordinator, Service Center Operations, you will serve as a crucial resource to our service center leadership and teams. This position combines strategic administrative support with hands-on operational responsibilities, making it ideal for professionals who enjoy variety in their work and take pride in keeping teams running smoothly.

You will work closely with Directors and their service center teams, providing high-level administrative assistance while maintaining strict confidentiality, exercising sound judgment, and demonstrating creativity in problem-solving. Your contributions will ensure that leadership can focus on strategic initiatives while you manage the day-to-day details that keep operations flowing seamlessly.

Key Responsibilities

Your primary duties will include, but are not limited to:

Executive Administrative Support: Provide comprehensive administrative assistance to Director(s) and their service center team(s), maintaining the highest standards of confidentiality while demonstrating excellent judgment, professionalism, and creativity in all interactions.

Calendar and Schedule Management: Oversee complex calendar management, arrange appointments, handle phone calls, and coordinate large team meetings with precision and attention to detail.

Team Support and Resource Coordination: Lead and address team needs including ordering office supplies, maintaining inventory areas, assisting with planning and executing team events, updating team communication boards, and managing conference room reservations.

Travel and Expense Management: Create travel arrangements for leadership team members and process expense reports accurately and efficiently.

New Team Member Onboarding: Aid in the onboarding and setup of new colleagues, coordinate team welcome programs, and serve as an ongoing resource for the service center(s) you support.

Project Participation: Engage in division projects and activities as assigned, contributing your expertise and ideas to continuous improvement initiatives.

Operational Flexibility: Adapt to evolving business needs and take on additional responsibilities as required to support team and organizational success.

Expected Schedule and Work Arrangement

This position offers a flexible hybrid arrangement:

Hours: Variable 40 hours per week, Monday through Friday, 8:00 AM to 4:30 PM CST

Flexibility: Occasional later shifts (1-2 times per month) may be required, scheduled in advance

On-Site Requirement: Work on-site at arenaflex Printing Services in Brooklyn Park, MN approximately 1-2 days per week

Remote Component: Partial remote work capability, balancing in-person collaboration with flexibility

What We're Looking For: Qualifications and Skills

Minimum Requirements

Education: High School diploma or GED required

Experience: 3-5 years of relevant work experience in administrative support, office coordination, or related fields

Technical Proficiency: Strong working knowledge of Microsoft Office suite, including:
- Outlook for calendar management and communications
- Word for document preparation
- Excel for data management and basic analysis
- Access for database assistance
- PowerPoint for presentation creation
- Visio for process diagrams and flowcharts (preferred)

Communication Skills: Excellent verbal and written communication abilities, with the capacity to interact professionally with all levels of the organization

Organizational Abilities: Exceptional task orientation with a strong sense of urgency and the capability to manage multiple priorities simultaneously

Adaptability: Highly flexible with a strong internal drive and the ability to adjust to fluctuating workloads and changing priorities

Preferred Qualifications

Prior experience supporting service center or contact center operations

Experience in a retail or corporate environment

Demonstrated success in event planning and coordination

Strong interpersonal skills with a service-oriented mindset

Ability to work independently and as part of a team

Compensation and Benefits

At arenaflex, we recognize that our team members are our greatest asset. We are committed to providing competitive compensation and comprehensive benefits that support you and your family's well-being.

Hourly Compensation

Pay Range: $16.68 - $30.05 per hour

The actual pay rate depends on various factors, including job market conditions, relevant work experience, education, and certifications. We ensure fair and competitive compensation that reflects your skills and contributions.

Comprehensive Benefits Package

arenaflex invests heavily in our team members' health, financial security, and overall well-being. Qualified team members and their dependents can access:

Medical Coverage: Comprehensive medical, vision, and dental insurance plans

Life Insurance: Disability and life insurance protection for peace of mind

Financial Planning: 401(k) retirement plan with company contributions

Employee Discount: Exclusive team member discount on arenaflex products and services

Leave Benefits: Paid sick leave, public holidays, and vacation time

Short-Term and Long-Term Disability: Income protection for unexpected circumstances

Wellness Programs: Resources and programs supporting physical, mental, and emotional well-being

Educational Opportunities: Tuition assistance and professional development resources

Discover the full range of benefits available to arenaflex team members at careers.arenaflex.com/benefits.

Career Growth and Development

One of the most exciting aspects of joining arenaflex is the potential for career advancement. As a Senior Coordinator in our Enterprise Services division, you will gain invaluable experience in service center operations, cross-functional collaboration, and executive support—all of which serve as strong foundations for future growth within the organization.

arenaflex is committed to helping our team members develop professionally through:

Mentorship Opportunities: Learn from experienced leaders who are invested in your success

Training Programs: Access to professional development resources and skill-building workshops

Internal Mobility: Opportunities to explore different roles and departments as your career evolves

Leadership Pathways: Clear progression routes for those interested in advancing into supervisory or management positions

Whether you see yourself growing within Service Center Operations or exploring other areas of our business, arenaflex provides the resources and support to help you achieve your career aspirations.

Our Culture and Work Environment

At arenaflex, we cultivate a culture of respect, collaboration, and excellence. We believe that when our team members feel valued and supported, they are better positioned to deliver exceptional service to our guests and partners.

Our Service Center teams are known for their responsiveness, expertise, and commitment to continuous improvement. As part of this team, you will work alongside professionals who are passionate about what they do and who genuinely care about making a positive impact.

We embrace diversity and inclusion, recognizing that different perspectives strengthen our organization and enable us to better serve our diverse guest base. Every team member contributes to our inclusive culture, where unique backgrounds and ideas are celebrated.

Ready to Make an Impact?

If you are a detail-oriented professional who thrives in a dynamic, service-focused environment, we encourage you to apply for this exciting opportunity. As a Senior Coordinator at arenaflex, you will be instrumental in supporting teams that deliver exceptional experiences to millions of guests while building a career you can be proud of.

Join our team and become part of an organization that values its people, invests in their growth, and creates opportunities for meaningful contribution. We can't wait to welcome you to the arenaflex family!

Apply now to start your journey with arenaflex!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Senior Coordinator, Service Center Operations – Administrative Support Specialist (Remote & Hybrid)