Senior Customer Engineer – Infrastructure Modernization & Cloud Architecture Solutions (Remote, Minnesota)

Join arenaflex and Shape the Future of Cloud Computing

Are you ready to be part of a transformative journey in cloud computing? At arenaflex, we're not just building technology—we're empowering organizations worldwide to reimagine what's possible in the digital age. As a Senior Customer Engineer specializing in Infrastructure Modernization, you'll play a pivotal role in helping our customers unlock the full potential of cloud technology, driving innovation that touches every industry and sector across the globe.

Our cloud solutions are trusted by leading enterprises, educational institutions, government agencies, and businesses of all sizes. When these organizations choose arenaflex Cloud, they're not just adopting technology—they're embracing a new way of working, collaborating, and growing. That's where you come in. You'll be the technical expert who guides them through their cloud transformation journey, solving complex challenges and creating solutions that make their operations more productive, efficient, and future-ready.

What You'll Do

As a Senior Customer Engineer at arenaflex, you'll serve as the technical cornerstone for our customer success initiatives. Your role goes beyond traditional technical support—you'll be a strategic advisor, problem-solver, and innovation catalyst for organizations looking to modernize their infrastructure and embrace cloud-native architectures.

Technical Customer Engagement

• Lead the technical relationship with arenaflex's enterprise customers, serving as their primary point of contact for all technical matters related to cloud infrastructure and modernization initiatives


• Conduct comprehensive product and solution briefings that showcase arenaflex Cloud's capabilities and help customers understand how our platform addresses their specific business challenges


• Design and execute proof-of-concept projects that demonstrate the value and feasibility of cloud solutions in customer environments


• Coordinate with cross-functional technical resources, including solution architects, support engineers, and product specialists, to ensure seamless customer experiences


• Identify and qualify business opportunities by understanding customer technical requirements, pain points, and strategic objectives

Solution Architecture & Design

• Engage with customers to understand their existing legacy application environments and conduct thorough assessments of their current infrastructure


• Develop comprehensive modernization roadmaps that outline the path from on-premises or legacy systems to cloud-native architectures


• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement complete cloud solutions


• Create practical and useful solution designs that address customer business challenges while leveraging arenaflex Cloud's cutting-edge technology


• Present technical recommendations to both technical stakeholders and executive leaders, translating complex concepts into business value

Technical Leadership

• Develop strategy to resolve technical blockers and objections that may arise during the sales and implementation process


• Work collaboratively with arenaflex's sales teams to identify new business opportunities and expand existing customer relationships


• Liaise with product management and engineering teams to provide customer feedback, influence product development, and stay current on industry trends


• Mentor and guide less experienced team members, sharing your expertise in cloud architecture and customer engagement


• Contribute to the development of technical best practices, documentation, and knowledge-sharing resources

What We're Looking For

We're seeking a talented professional who thrives in customer-facing technical roles and is passionate about helping organizations transform their operations through cloud technology. If you have a proven track record in cloud architecture and enjoy solving complex technical challenges, we want to hear from you.

Essential Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience demonstrating technical proficiency


• Experience: Minimum of 6 years of experience with cloud native architecture in a customer-facing or support role, with a demonstrated ability to design and implement scalable, reliable cloud solutions


• Presentation Skills: Proven experience engaging with technical stakeholders and presenting to executive leaders, with the ability to communicate complex technical concepts clearly and persuasively


• Technical Acumen: Strong understanding of cloud computing concepts, architectures, and best practices


• Customer Focus: Exceptional problem-solving skills and a genuine desire to help customers succeed

Preferred Qualifications

While we value all candidates, having experience in the following areas will help you excel in this role:

• Deep experience with cloud or on-premises infrastructure engineering, including design, implementation, and optimization of complex infrastructure environments


• Proficiency with virtualization platforms such as VMware, Hyper-V, or KVM, and containerization technologies including Docker, Kubernetes, or OpenShift


• Proven track record in migrating applications and services to cloud platforms, with experience in assessment, planning, and execution of migration projects


• Strong understanding of security controls including encryption standards, identity management and access control frameworks, common attack vectors, and penetration testing methodologies


• Comprehensive knowledge of networking concepts including software-defined networking, routing protocols, virtual private networks, load balancers, and firewall configurations


• Experience with infrastructure-as-code tools such as Terraform, CloudFormation, or Ansible


• Familiarity with DevOps practices and CI/CD pipelines


• Industry certifications in cloud platforms (e.g., arenaflex Professional Cloud Architect, AWS Solutions Architect, or equivalent)

Why arenaflex?

At arenaflex, we believe that our greatest asset is our people. We're committed to creating an inclusive workplace where diverse perspectives are celebrated, and every team member has the opportunity to grow, learn, and make an impact. When you join arenaflex, you're not just taking a job—you're becoming part of a global community of innovators, problem-solvers, and technology enthusiasts who are passionate about making a difference.

Professional Growth & Development

We invest heavily in your career development. As a Customer Engineer at arenaflex, you'll have access to continuous learning opportunities, including:

• Comprehensive onboarding and training programs to help you master arenaflex Cloud products and solutions


• Ongoing technical training and certification support


• Mentorship programs pairing you with experienced leaders in the field


• Exposure to cutting-edge technology and emerging industry trends


• Career advancement opportunities as you develop expertise in specific domains or take on leadership roles

Compensation & Benefits

We recognize that great talent deserves competitive rewards. The US base salary range for this full-time position is $118,000-$177,000 annually, plus additional compensation components. Your total compensation will include:

• Base Salary: Competitive pay aligned with your experience and expertise


• Bonus: Performance-based annual bonuses that reward your contributions to customer success


• Equity: Stock options that give you a stake in arenaflex's growth and success


• Comprehensive Benefits: Health, dental, and vision insurance, retirement savings plans, paid time off, and much more

Your recruiter can provide more detailed information about the specific compensation package for your preferred location during the hiring process.

Work-Life Balance

We understand that productivity and innovation flourish when people have balance in their lives. arenaflex offers flexible work arrangements, including:

• Remote-first work environment with flexibility to work from home


• Hybrid options for those who prefer occasional in-office collaboration


• Generous paid time off and parental leave policies


• Wellness programs and resources to support your physical and mental health

Inclusive Culture

arenaflex is proud to be an equal opportunity workplace and an affirmative action employer. We're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We believe that diverse teams build better products, foster innovation, and create more meaningful connections with our customers.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation during the application or interview process, please let us know. We're dedicated to creating an accessible and supportive experience for all candidates.

Ready to Make Your Mark?

If you're excited about the opportunity to help organizations transform their businesses through cloud technology, if you thrive in customer-facing roles and love solving complex technical challenges, and if you want to be part of a team that's shaping the future of computing, then we encourage you to apply for this position.

At arenaflex, you'll work with brilliant colleagues, tackle challenging problems, and make a real impact on organizations around the world. You'll have the resources, support, and autonomy to do your best work—and the opportunity to grow both professionally and personally.

Join us, and let's build the future of cloud computing together. We can't wait to see what you'll accomplish at arenaflex.

Don't miss this opportunity to advance your career with a leader in cloud technology. Apply today and take the first step toward an exciting future with arenaflex.