**Senior Customer Success Analyst – Revenue Operations and Business Growth**

At arenaflex, we're revolutionizing the fundraising landscape by creating a seamless and efficient platform for non-profit organizations to raise funds. With a mission to enhance loading speeds, boost conversion rates, and offer diverse payment methods, we've become the go-to fundraising solution for some of the world's leading non-profit organizations, including UNICEF, Obama Foundation, and the Alzheimer's Association. As we continue to grow and innovate, we're seeking a highly skilled Senior Customer Success Analyst to join our Revenue Operations Team and drive business results through data-driven insights and strategic initiatives.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking company that's redefining the fundraising industry. Our platform has processed tens of millions of dollars in donations each month, and we're committed to continuing our mission of making a meaningful impact on the world. As a Senior Customer Success Analyst, you'll be part of a talented team that's passionate about innovation, customer satisfaction, and business growth.

• *Key Responsibilities**

As a Senior Customer Success Analyst, you'll play a critical role in analyzing data, identifying trends, and leading initiatives to boost customer success and business results. Your key responsibilities will include:

• Creating and maintaining dashboards and reports that track key success metrics, such as customer retention, engagement, and satisfaction.
• Analyzing customer behavior, product usage, and retention data to drive company strategy and inform business decisions.
• Partnering with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction.
• Collaborating with Finance to build models and forecasts that inform strategic decisions and drive business growth.
• Planning, managing, and deploying customer territories to optimize customer success and revenue growth.
• Effectively communicating data-driven findings and strategic recommendations to key stakeholders, including leadership, Customer Success, and Product teams.
• Designing and implementing process improvements to drive scalability and efficiency.

• *Skills and Qualifications**

To succeed in this role, you'll need:

• 5+ years of experience in Revenue Operations, Analytics, Customer Success Operations, or similar roles, preferably in a startup or SaaS company.
• Strong analytical skills, with fluency in SQL, Excel/Google Sheets, and data visualization tools such as Looker, Tableau, or similar.
• Effective communication skills, with the ability to transform complex data into clear, actionable insights.
• Ability to thrive in a dynamic environment with evolving priorities and tight deadlines.
• Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT), and customer success platforms like Gainsight, Catalyst, or ChurnZero.
• Self-motivation, natural curiosity, and initiative, with a passion for driving business results through data-driven insights.

• *Benefits**

As a Senior Customer Success Analyst at arenaflex, you'll enjoy a comprehensive benefits package, including:

• 15 days of vacation, 7 company holidays, plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• FSA Spending Account.
• 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• Paid parental leave (12/6 weeks).
• Remote working.

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, professional growth, and community involvement. As a Senior Customer Success Analyst, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about innovation and customer satisfaction.
• Drive business results through data-driven insights and strategic initiatives.
• Develop your skills and expertise in Revenue Operations, Analytics, and Customer Success.
• Enjoy a comprehensive benefits package and competitive compensation.
• Contribute to a company that's making a meaningful impact on the world.

• *How to Apply**

If you're a motivated and analytical professional with a passion for driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!