Senior Manager – Customer Analytics | Data-Driven Insights, Strategic Growth & Customer Success Leadership

Join arenaflex: Transforming Financial Services Through Data Innovation

Welcome to arenaflex – where we're reimagining the future of financial technology! We provide a unified digital origination and decisioning platform that helps financial institutions meet the moment with confidence and agility. Designed to scale with banks and credit unions at any stage of their digital journey, arenaflex delivers a seamless, digital-first experience that streamlines everything from loan origination to deposit account opening.

Our cutting-edge platform features built-in fraud orchestration and comprehensive risk management capabilities, enabling financial institutions to maintain precise control over risk across any product while simultaneously optimizing performance and enhancing security. With enterprise-grade infrastructure and compliance baked into our flexible, modular architecture, institutions can launch new offerings in months rather than years.

At arenaflex, our clients include financial institutions collectively managing over $3.1 trillion in assets and serving more than 50 million U.S. consumers. We're proud to power the digital transformation of some of the most respected names in banking, including leading institutions that trust arenaflex to deliver exceptional results.

Our Culture of Inclusion, Diversity & Belonging

Inclusion, diversity, and belonging are core to arenaflex's values – and we believe they are more than just words, they are actions. We support our commitment to these ideals by empowering intrepid engagement and learning, increasing diverse representation, and fostering a culture where everyone can bring their full self to work without regard to differences. We look for people who embrace this culture and are excited to contribute to our mission of transforming financial services.

A Day in the Life of Our Senior Manager of Customer Analytics

As a Senior Manager of Customer Analytics at arenaflex, your day will be dynamic, fast-paced, and deeply impactful. You'll start by collaborating with the Customer Success team to understand their data needs and priorities for the day, ensuring alignment on key initiatives and emerging opportunities.

Your tasks will span a diverse range of analytical activities, including:

• Analyzing customer performance and usage data to identify trends, patterns, and opportunities for improvement


• Generating actionable insights that drive customer satisfaction and retention improvements


• Working closely with the Revenue Operations team to ensure data accuracy and availability for analysis


• Communicating your findings and recommendations to internal stakeholders, including Customer Success Managers and Leadership


• Presenting insights to senior client stakeholders to drive informed decision-making and strengthen relationships

Every day presents new challenges and opportunities to make a meaningful impact on both our internal teams and the financial institutions we serve.

Team Structure & Collaboration

You'll join a team of approximately 40 talented professionals across the Revenue Organization, which includes Marketing, Sales, Sales Engineering, Solutions, Customer Success, and Operations. This cross-functional environment offers rich opportunities for collaboration, learning, and professional growth as you work alongside experts from diverse backgrounds.

Compensation & Benefits

Base Salary: $146,250 – $170,625

Bonus: arenaflex employees are eligible for annual performance bonuses as part of our commitment to shared success! We believe in recognizing and rewarding the contributions of our team members.

Benefits & Perks: We offer a comprehensive benefits package designed to support your wellbeing, professional development, and work-life balance. Our benefits include health insurance, retirement savings plans, paid time off, professional development opportunities, and much more.

What We'll Trust You to Deliver

Strategic Analysis & Forecasting

• Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights that drive business growth


• Be responsible for explaining performance variances to senior leadership and recommending remedial actions to address challenges and capitalize on opportunities


• Develop forecasting models and predictive analytics to anticipate customer needs and market trends

Drive Strategic Initiatives

• Lead data-driven initiatives to enhance partner growth and profitability across our client portfolio


• Convert analytical insights into specific, actionable recommendations for fraud detection and authentication improvements


• Collaborate with the Customer Success and Marketing teams to define project deliverables and timelines for strategic initiatives


• Enhance and maintain dashboards and reports to track customer health, usage patterns, and performance metrics


• Identify opportunities to leverage emerging technologies and analytical methodologies to improve insights

Stakeholder Engagement & Communication

• Collaborate with cross-functional teams, including Customer Success, Revenue Operations, Finance, and Product, to gather requirements and implement data-driven solutions


• Develop and present key recommendations and findings to senior leadership at arenaflex and our valued customers


• Support Customer Success Managers with creating executive business review reports that tell compelling data narratives


• Proactively identify opportunities to optimize customer workflows and improve the overall customer experience


• Build strong relationships with client stakeholders, including those in credit risk roles, to understand their needs and deliver tailored analytical solutions

What You Likely Bring to the Table

Essential Qualifications

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field


• 7+ years of proven experience working in data analysis, preferably in a customer-facing role within the fintech or financial services industry


• Proficiency in SQL for data querying and manipulation


• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights


• Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders


• A strong executive presence, with familiarity and fluency when interacting with senior clients in credit risk and other financial domains


• Experience with data visualization tools such as Tableau, Power BI, or Looker


• Detail-oriented mindset with a focus on data accuracy and quality


• Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively

Preferred Qualifications

• Advanced degree (Master's or PhD) in a related field


• Experience working with enterprise-level financial institutions or fintech companies


• Knowledge of credit risk modeling and fraud detection methodologies


• Familiarity with cloud platforms such as AWS and big data technologies


• Experience with machine learning and predictive analytics


• Background in product analytics and customer lifecycle management

Skills & Competencies for Success

• Analytical Excellence: Strong problem-solving skills with the ability to approach complex challenges methodically and develop data-driven solutions


• Strategic Thinking: Ability to connect daily analytical work to broader business objectives and strategic initiatives


• Communication Mastery: Skilled at translating complex technical findings into clear, compelling narratives for diverse audiences


• Collaboration: Ability to work effectively across functional teams and build strong relationships with internal and external stakeholders


• Leadership: Experience leading projects and mentoring team members to achieve collective goals


• Adaptability: Comfortable navigating ambiguity and thriving in a rapidly evolving industry

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to your professional development and career growth. As a Senior Manager of Customer Analytics, you'll have access to:

• Advanced training and certification opportunities in analytics, data science, and fintech


• Mentorship from senior leaders across the organization


• Exposure to cutting-edge technologies and methodologies in data analytics


• Leadership development programs designed to help you advance in your career


• Cross-functional rotation opportunities to broaden your experience


• Participation in industry conferences and thought leadership events

You'll be working at the intersection of fintech innovation and data-driven decision-making, positioning yourself for long-term success in one of the fastest-growing sectors in technology.

Work Environment & Culture Highlights

arenaflex offers a hybrid work environment that balances the flexibility of remote work with the collaboration of in-office connection. Our Chicago headquarters serves as a hub for innovation and teamwork, while our remote-first approach allows talent from across the United States to join our mission.

We foster a culture of innovation, collaboration, and continuous learning. Our team members are encouraged to think boldly, challenge conventions, and contribute ideas that shape the future of financial services. Regular team events, knowledge-sharing sessions, and cross-functional projects keep the work environment dynamic and engaging.

You'll be surrounded by passionate professionals who are dedicated to transforming the banking industry and making a meaningful impact on millions of consumers across the country.

About arenaflex

Founded: 2020

Employees: 150+

Locations: Chicago (Headquarters) and US Remote

Funding: arenaflex has raised $281 million in total equity capital since inception, including most recently at a valuation of $1 billion. Our investors include leading firms such as arenaflex Ventures, arenaflex Partners, and other distinguished financial institutions.

Key Clients: We proudly serve leading financial institutions across the banking sector, including major regional and national banks, credit unions, and innovative fintech partners.

Ready to Make an Impact?

If you're passionate about data analytics, thrive in collaborative environments, and want to be part of a team that's transforming financial services, we want to hear from you! Join arenaflex and help us shape the future of digital banking.

Apply today and become part of a team that values innovation, diversity, and the power of data to drive meaningful change. Your next great career opportunity awaits at arenaflex!