Senior Operations Analyst, TDS Whole Loan Middle Office

Work Location: New York, New York, United States of America Hours: 40 Line of Business: TD Securities Pay Detail: $110,000 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Preferred Qualifications: Company Overview TD Securities provides capital market products and services to corporate, government, and institutional clients globally. With teams in Toronto, New York, London, Singapore, and other key markets, TD is committed to delivering world-class execution and client service. Department Overview The Fixed Income Operations team supports the end-to-end trade lifecycle for TD Securities' trading and investment activities. As TD builds a new Whole Loan business, this team will play a critical role in ensuring seamless execution, risk mitigation, and superior client service. Position Summary The Senior TDS Ops Analyst Will actively support daily operations of the Whole Loan business. Responsibilities include trade capture, processing and reconciliation with emphasis on monthly remittance reconciliation, cash settlement and other loan lifecycle events. The role requires collaboration with the VP and front office teams to resolve discrepancies and maintain trade accuracy and integrity. Key Responsibilities Day-to-Day Operational Support Execute and oversee processes for remittance reconciliation and processing, cash management and loan lifecycle events. Ensure accurate and timely trade capture, allocations, and confirmations. Monitor and resolve trade discrepancies, breaks, and settlement fails. Settlement of hedges including MBS TBAs, US Treasuries and other fixed income instruments. Manage treasury funding needs to ensure proper cash and liquidity. Stakeholder Collaboration Liaise with front office, sales, technology, and external counterparties to address and resolve issues. Support new business initiatives and the implementation of system enhancements. Control & Risk Management Maintain strong operational controls and documentation. Identify and escalate potential risk events promptly. Process Improvement Provide input into workflow enhancements and automation initiatives. Support the development of procedures and best practices for the Whole Loan middle office function. Qualifications 3–6 years of experience in fixed income operations or middle office roles. Strong Whole Loan product knowledge with expertise in remittance processing and loan lifecycle events. Solid understanding of trade capture, allocation, confirmation, and settlement processes. Experience resolving breaks, fails, and reconciliation issues. Proficiency in MS Excel and operational systems (Broadridge Impact, SITUS, SBO). Strong analytical, problem-solving, and communication skills. Bachelor's degree required, relevant certifications a plus. The Operations Analyst/Specialist II TDS coordinates and executes projects primarily focused on the continuous improvement of Operations and/or the attainment of organizational objectives. The Operations Analyst/Specialist II TDS assists Operations management in identifying opportunities for process improvements, analyzes options (including software, workflow changes, training needs, and procedure modification), and presents recommendations and implements change. Depth & Scope: Performs more complex operational analysis within the Loss Analytics department Works independently and works with the Management team in making decisions on policy and procedure changes Develops recommendation and coordinates the implementation of new procedures Disseminates analyzed findings and makes recommendations to Management pertaining to system configurations and/or process changes Manages through to completion on assigned projects including identifying project requirements, gathering information, developing an approach, executing the project and ensuring communication occurs across functional areas Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas Leads capacity analysis for Fraud software to determine appropriate staffing levels Collects and analyzes pertinent information and data pertaining to fraud committed against TD Bank Conducts detailed statistical analysis involving fraud loss and check card data and correlate to Fraud Management applications/processes to determine department effectiveness Completes ad-hoc reporting and analysis requests from Management including data collection Considered a subject matter expert for Operations processes and acts as a resource for resolving technical or operational issues Conducts capacity analysis for Fraud software to determine appropriate staffing levels Identifies opportunities and presents solutions for process improvements, including streamlining functions, resolving processing problems and improving service quality Develops solutions in conjunction with work teams and management and then coordinates implementation Experience: Bachelor's degree, or specialized training / equivalent work experience 5+ years related experience Successful project management skills and ability to work independently Proven ability to relate technical solutions to operational issues Proven verbal and written communication skills Excellent in operating computer applications with specific focus on data retrieval and research including CMOD Solid understanding of data analysis techniques and methodology Proficient in Monarch, Access and Excel, proven knowledge of PowerPoint and Word Who We Are TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific