Senior Program Manager – EC2 Cloud Capacity Planning, Customer Experience & Strategic Delivery

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About arenaflex and the Role

Welcome to arenaflex, where we're fundamentally transforming how businesses consume and experience cloud computing infrastructure. As a global leader in scalable, secure, and cost-effective compute solutions, arenaflex provides the backbone for millions of applications powering the modern digital economy. Our Elastic Compute Cloud service sits at the heart of this ecosystem, enabling organizations ranging from ambitious startups to Fortune 500 enterprises to deploy, scale, and manage their computing infrastructure with unprecedented flexibility and reliability.

Within the arenaflex ecosystem, the Customer Capacity Experience (CCX) organization plays a pivotal role in ensuring that the right compute resources are available when and where our customers need them most. This team is the bridge between customer demand and infrastructure fulfillment, responsible for forecasting, planning, guiding, and executing capacity commitments—especially during large, unpredictable scaling events that can define a customer's success or challenge their operations.

We are currently seeking an experienced, customer-obsessed Senior Program Manager to join our EC2 Capacity Customer Experience team. In this role, you will own the end-to-end capacity planning process, from understanding our customers' future compute requirements to delivering on strategic commitments that enable their growth. This is a high-impact position where your work directly influences customer satisfaction, business outcomes, and the overall reliability of arenaflex's global infrastructure.

What You'll Do

As a Senior Program Manager in the Capacity Customer Experience organization, you will be responsible for driving the complete capacity planning lifecycle for internal and external arenaflex customers. This position demands a unique blend of strategic thinking, technical acumen, and exceptional customer engagement skills.

Key Responsibilities

• Capacity Planning Ownership: Lead the entire capacity planning process from initial customer requirements gathering through final hardware delivery and account provisioning. You'll develop high-confidence fulfillment plans that balance customer needs with infrastructure availability.


• Customer Commitment Management: Serve as the primary point of contact for capacity commitments, levying promises directly to customers on behalf of arenaflex and ensuring delivery excellence. You'll translate complex technical capabilities into clear customer value propositions.


• Demand Forecasting: Analyze customer growth projections, usage patterns, and market trends to develop accurate demand forecasts that inform supply chain decisions, data center expansion, and hardware procurement strategies.


• Cross-Functional Leadership: Collaborate seamlessly with Sales, Account Management, Finance, Engineering, Forecasting, Product Management, Supply Chain, Logistics, and Data Center Planning teams to deliver unified solutions.


• Process Innovation: Drive continuous improvement initiatives and work with engineering organizations to build new technologies that automate demand planning, enhance prediction accuracy, and streamline customer engagement processes.


• Risk Management: Proactively identify potential capacity shortfalls or delivery risks, implement mitigation strategies, and communicate transparently with customers and senior leadership when expectations need to be reset.


• Strategic Communication: Present capacity plans, program status, and business outcomes to external customers and senior leaders across arenaflex and retail operations with clarity, confidence, and strategic context.


• Data-Driven Decision Making: Leverage large datasets to identify trends, root causes, and opportunities. Create innovative metrics to measure business health and customer satisfaction, insisting on high standards in all deliverables.

Who You Are

We are looking for a candidate who brings a deep understanding of business fundamentals combined with the technical curiosity to master cloud infrastructure details. The ideal candidate thrives in ambiguity, excels at navigating competing priorities, and is passionate about delivering exceptional customer experiences.

Essential Qualifications

• Experience: Minimum 5+ years of program or project management experience in technology, cloud computing, supply chain, or related fields.


• Data Fluency: Demonstrated experience using data and metrics to determine priorities, drive improvements, and measure program success. You must be comfortable analyzing large datasets to extract actionable insights and tell compelling stories with data.


• Strategic Ownership: Proven track record of owning program strategy, end-to-end delivery, and communicating results to senior leadership. Experience presenting to executive stakeholders is essential.


• Customer Communication: Experience and comfort communicating plans, outcomes, and complex technical concepts directly to external customers or internal stakeholders.


• Technical Curiosity: Willingness to learn EC2 technical details rapidly and apply that knowledge to improve capacity planning experiences.


• Agile Mindset: Ability to thrive in fast-paced, dynamic environments with competing priorities and evolving requirements.


• Problem Solving: Strong analytical skills with the ability to identify root causes, anticipate risks, and develop effective mitigation strategies.


• Collaboration: Demonstrated ability to work cross-functionally with diverse teams including Sales, Finance, Engineering, and Operations.

Preferred Qualifications

• Advanced degree (Master's or MBA) in Business, Operations, Engineering, Organizational Development, or related field.


• 2+ years of experience driving process improvements, automation initiatives, or operational excellence programs.


• Experience in cloud computing infrastructure, data center operations, or large-scale capacity planning.


• Familiarity with supply chain management, logistics, or hardware procurement cycles.


• Knowledge of forecasting methodologies and demand planning concepts.


• Experience working with enterprise customers in technology or infrastructure sectors.

Skills and Competencies

Success in this role requires a unique combination of skills that span technical understanding, business acumen, and interpersonal excellence:

• Communication: You communicate clearly and succinctly both verbally and in writing, providing the right level of detail and insight to drive customer outcomes and business objectives.


• Strategic Thinking: You can define program requirements, translate strategic initiatives into actionable plans, and align diverse stakeholders around common goals.


• Autonomy: You are comfortable working independently, making data-driven decisions, and navigating ambiguity without requiring constant direction.


• Customer Obsession: You genuinely care about customer success and are motivated by solving their most challenging infrastructure problems.


• Innovation: You invent new ways to measure business health and continuously seek better solutions to existing challenges.


• Accountability: You insist on the highest standards, hold yourself and others accountable, and are committed to delivering results that matter.


• Learning Agility: You embrace new challenges, learn quickly from feedback, and continuously expand your technical and business knowledge.

Career Growth and Development

At arenaflex, we invest heavily in your professional development and career growth. From Day 1 in the Customer Capacity Experience team, you will be given meaningful responsibilities and the autonomy to think strategically about how to improve customer outcomes and drive business impact.

Our team boasts a broad mix of experience levels and tenures, creating an environment rich with opportunities for knowledge sharing and mentorship. Senior team members are committed to one-on-one mentoring and providing thoughtful, constructive feedback to help you grow. We care deeply about your career trajectory and strive to assign projects based on what will help you develop into a more well-rounded leader.

You will have opportunities to:

• Work on high-visibility initiatives with direct impact on customer success and company revenue.


• Develop expertise in cloud infrastructure, capacity planning, and supply chain operations.


• Build relationships across multiple organizations including Sales, Engineering, Finance, and Operations.


• Gain exposure to senior leadership and participate in strategic planning discussions.


• Advance into leadership roles as you demonstrate strategic thinking and program management excellence.

Work Environment and Culture

Our team embodies the principle that great work doesn't require sacrificing your personal life. We believe in striking the right balance between your professional ambitions and personal well-being. We offer flexibility in working hours and encourage you to find your own sustainable rhythm that brings energy to both aspects of your life.

At arenaflex, we are committed to fostering an inclusive culture where diverse perspectives are celebrated and every team member can thrive. We have employee-led affinity groups reaching thousands of employees globally across numerous chapters. Our innovative benefit offerings and ongoing learning experiences—including diversity conferences and career development programs—reinforce our commitment to your growth and well-being.

This position involves on-call responsibilities, typically for one week every two months. We pride ourselves on building fault-tolerant systems to minimize disruption, and when issues do arise, we work collaboratively to resolve root causes so we don't face the same challenges repeatedly.

Compensation and Benefits

arenaflex offers a comprehensive total compensation package that reflects the value you bring to our organization. The base pay for this position ranges based on market location and may vary depending on job-related knowledge, skills, and experience. As a total compensation company, we provide competitive equity, sign-on payments, and other forms of compensation in addition to a full range of medical, financial, and wellness benefits.

Our benefits package includes health insurance, retirement savings plans, parental leave, employee assistance programs, and numerous perks designed to support your overall well-being. We believe in rewarding high performance and providing opportunities for financial growth alongside career advancement.

Join Our Team

If you are passionate about cloud infrastructure, customer success, and solving complex operational challenges at scale, we want to hear from you. This is a unique opportunity to make a meaningful impact on how arenaflex delivers compute capacity to customers worldwide while developing your career with a team that values innovation, inclusion, and excellence.

Come build the future of cloud computing with us. Apply today and take the first step toward an exciting journey with arenaflex.