Job Title: ServiceNow HRSD / ITSM / ITOM Developer

Location: Remote 

Experience: 6+ Years

Job Summary

We are seeking an experienced ServiceNow Developer with strong expertise in HRSD, ITSM, and ITOM modules. The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow solutions, along with strong scripting and integration capabilities.

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform


• Configure and customize HRSD modules including:
  
  
  
  • HR Case Management
  
  
  • Employee Service Center
  
  
  • Lifecycle Events
  
  
  • HR Catalog & Record Producers
  
  
  • Knowledge Management
  
  
  
  


• Develop and customize ITSM modules:
  
  
  
  • Incident, Problem, Change, Request, and Knowledge Management
  
  
  
  


• Implement and manage ITOM modules:
  
  
  
  • Discovery, Service Mapping, Event Management, and Cloud Discovery (AWS, Azure, GCP)
  
  
  
  


• Develop scripts using JavaScript, Glide APIs, Business Rules, UI Policies, and Client Scripts


• Build and manage integrations using REST/SOAP APIs


• Configure and maintain MID Servers, data sources, and API integrations


• Develop workflows using Flow Designer and customize Service Portal / Employee Center


• Create dashboards, reports, and Performance Analytics KPIs


• Maintain and enhance CMDB and Discovery processes


• Collaborate with stakeholders to gather requirements and deliver scalable solutions

Required Skills

• 6+ years of hands-on experience in ServiceNow development


• Strong experience in HRSD module implementation (minimum 4+ years preferred)


• Expertise in JavaScript and ServiceNow scripting (Glide, Business Rules, UI Policies)


• Experience with REST/SOAP integrations and API development


• Strong knowledge of ITSM and ITOM modules


• Hands-on experience with Flow Designer, Service Portal, Employee Center


• Experience with MID Server configuration and integrations


• Strong understanding of CMDB, Discovery, and ITSM processes

Preferred Skills

• ServiceNow Certified System Administrator (CSA)


• ServiceNow HRSD Implementation Specialist


• Experience with cloud platforms (AWS, Azure, GCP)


• Strong analytical and problem-solving skills


• Experience working in Agile environments