Specialist, Government and Corporate Affairs Customer Service - Travel Support, Passenger Relations & Corporate Communications

• --

Join Arenaflex: Where Your Career Takes Flight

Are you ready to explore a world of possibilities, both at work and during your time off? Welcome to arenaflex, where we believe that every journey matters — not just for the millions of passengers we serve every day, but for the talented individuals who make it all possible. When you join our Government and Corporate Affairs team within the Government Affairs Division, you're not just accepting a job; you're embarking on a rewarding career that combines exceptional customer service, problem-solving excellence, and the opportunity to be part of a global aviation leader.

At arenaflex, we understand that our people are our greatest asset. As a member of our Corporate Affairs team, you'll play a vital role in representing arenaflex to government agencies, corporate clients, and the traveling public. Your work will directly impact customer satisfaction, regulatory compliance, and the overall reputation of our airline. This isn't just a job — it's a chance to grow your expertise, develop leadership skills, and become the best version of yourself while contributing to something bigger than yourself.

As you embark on this new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board with arenaflex today!

Why You'll Love This Role

This position is a critical member of the Corporate Affairs Team within our Government Affairs Division. As a Specialist in Government and Corporate Affairs Customer Service, you'll be at the forefront of customer interactions, representing arenaflex with professionalism, empathy, and expertise. You'll be the voice of arenaflex when customers need us most — whether they're dealing with travel disruptions, seeking information about policies, or simply planning their next adventure.

What makes this role truly special is the combination of challenge and opportunity. You'll need to be resourceful and creative at immediate problem resolution, all while maintaining the highest standards of customer service. This role offers the chance to develop a deep understanding of the aviation industry, government regulations, and corporate communications — skills that will serve you throughout your career.

What You'll Do

As a Government and Corporate Affairs Customer Service Specialist at arenaflex, your primary responsibility is to promote and sell air travel while delivering exceptional service to our valued customers. Your daily tasks will include:

• Travel Booking and Sales: Promote and sell air travel on arenaflex, helping customers find the perfect flights for their needs. You'll assist with trip planning, route optimization, and finding the best fares available.
• Itinerary Preparation and Fare Calculation: Prepare detailed travel itineraries, compute fares accurately, and ensure all pricing is correct. You'll become an expert in understanding the complexities of air travel pricing and routing.
• Ticket Issuance and Refunds: Issue tickets professionally and process refunds according to arenaflex policies and industry regulations. You'll ensure all transactions are accurate and comply with financial procedures.
• Customer Inquiry Resolution: Answer inquiries regarding general travel information, including routes, schedules, amenities, and policies. You'll resolve customer problems in a mutually beneficial manner, ensuring both the customer's needs are met and arenaflex maintains its commitment to service excellence.
• Passenger Complaint Management: Communicate with customers over the phone when researching passenger complaints. You'll listen attentively, gather all necessary information, and work toward solutions that leave customers feeling valued and respected.
• Flight Disruption Communication: Advise customers of cancelled or delayed flights with empathy and clarity. You'll provide alternative options, rebooking assistance, and regular updates to minimize inconvenience.
• Policy and Procedure Communication: Communicate new rules, policies, and procedures that would affect the customer. You'll ensure passengers are well-informed about changes to regulations, arenaflex policies, or travel requirements.
• Government and Corporate Liaison: Work closely with government affairs professionals to ensure compliance with regulations and represent arenaflex in corporate client interactions. You'll serve as a bridge between our organization and external stakeholders.
• Documentation and Reporting: Maintain accurate records of customer interactions, complaints, and resolutions. You'll contribute to continuous improvement initiatives by providing feedback and insights from customer interactions.

All You'll Need for Success

Minimum Qualifications - Education and Prior Job Experience

• Bachelor's degree in a relevant field such as Communications, Public Relations, Business Administration, Hospitality Management, or a related discipline. Equivalent experience and training will also be considered.
• Previous experience in customer service, preferably in the travel, hospitality, or aviation industry.
• Demonstrated ability to handle high-pressure situations with composure and professionalism.
• Strong verbal and written communication skills with the ability to communicate effectively across diverse audiences.
• Basic proficiency with computer systems and the ability to learn new software applications quickly.

Preferred Qualifications - Education and Prior Job Experience

• Previous experience in the airline or travel industry is highly preferred.
• Experience with Native SABRE or other airline reservation systems.
• Background in government affairs, corporate communications, or public relations.
• Knowledge of international travel regulations and customs procedures.
• Familiarity with customer relationship management (CRM) software and call center operations.

Skills, Licenses, and Certifications

To excel in this role, you'll need a combination of technical skills, interpersonal abilities, and personal attributes:

• Leadership Skills: Ability to demonstrate excellent leadership qualities, even in challenging situations. You'll need to take initiative and guide customers toward optimal solutions.
• Organizational Excellence: Strong organizational skills to manage multiple customer requests, maintain accurate records, and prioritize tasks effectively in a fast-paced environment.
• Customer Contact Skills: Exceptional ability to engage with customers professionally, listen actively, and respond with empathy. You should thrive on helping others and take pride in delivering outstanding service.
• Technical Proficiency: Knowledge of Native SABRE reservation system is essential. You should be comfortable working with complex software and quickly adapting to new technologies.
• Problem-Solving Abilities: Ability to be resourceful and creative at immediate problem resolution. You'll need to think on your feet and develop innovative solutions to unexpected challenges.
• Initiative and Judgment: Ability to demonstrate a high level of initiative, exercise good judgment, and work independently. We're looking for self-starters who can make decisions confidently while maintaining company standards.
• Dependability: Strong track record of being dependable and reliable. Satisfactory attendance is required as our customers count on us every day.
• Adaptability: Flexibility to work varying shifts, including weekends, holidays, and overtime as needed. The aviation industry operates around the clock, and so does arenaflex.
• Language Skills: Proficiency in additional languages is a significant asset in our globally diverse environment.

Career Growth Opportunities

At arenaflex, we believe in investing in our people and providing pathways for career advancement. As a Government and Corporate Affairs Customer Service Specialist, you'll have access to numerous opportunities for professional development:

• Leadership Development: Take advantage of our comprehensive leadership training programs designed to help you grow into supervisory and management roles within the organization.
• Specialization Pathways: Develop expertise in specific areas such as government compliance, corporate communications, crisis management, or international relations.
• Cross-Functional Experience: Gain exposure to different departments including Operations, Marketing, Finance, and Legal, broadening your understanding of the aviation industry.
• Education Assistance: Benefit from our tuition reimbursement programs to pursue advanced degrees or professional certifications that align with your career goals.
• Internal Mobility: Explore opportunities to transition into other roles within arenaflex, including positions in Government Affairs, Corporate Communications, Public Relations, and Executive Leadership.
• Industry Recognition: Build a reputation as a customer service expert and thought leader within the aviation industry.

Work Environment and Company Culture

Arenaflex is more than an airline — we're a community of passionate professionals dedicated to connecting people and places across the globe. Our culture is built on values that put people first, both our employees and our customers.

When you join arenaflex, you become part of a team that embraces diversity, inclusion, and belonging. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

We believe in work-life balance and understand that our employees have lives outside of work. Our flexible scheduling options, generous time-off policies, and employee assistance programs are designed to support your overall well-being. You'll find colleagues who are supportive, collaborative, and committed to excellence in everything we do.

As a member of the Government Affairs Division, you'll have the unique opportunity to represent arenaflex in high-stakes situations, building relationships with government officials, corporate clients, and industry partners. This role offers a dynamic work environment where no two days are alike, and your contributions directly impact the success of our airline.

What You'll Get

Feel free to take advantage of all that arenaflex has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Imagine traveling to exotic destinations, visiting family across the country, or simply enjoying a weekend getaway — all at discounted rates or completely free!
• Comprehensive Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the beginning — we also offer virtual doctor visits, flexible spending accounts, and health savings accounts to support your family's health needs.
• Wellness Programs: We want you to be the best version of yourself — that's why our wellness programs provide you with all the right tools, resources and support you need. From fitness memberships to mental health resources, we're invested in your well-being.
• Retirement Benefits: Our 401(k) program is available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. We're committed to helping you build a secure financial future.
• Professional Development: Access ongoing training, certification programs, and educational assistance to help you grow professionally and stay current in your field.
• Employee Discounts: Enjoy exclusive discounts on arenaflex travel, as well as partnerships with other companies offering deals on products and services.
• Paid Time Off: Generous paid vacation, personal days, and holidays to help you recharge and spend time with loved ones.
• Supportive Culture: Feel free to be yourself at arenaflex. We celebrate individual differences and create an environment where everyone can thrive.

Join Our Team Today

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep one of the world's leading airlines running smoothly as we care for people on life's journey? This is your opportunity to make a meaningful difference, grow your career, and be part of something truly special.

At arenaflex, we don't just move people from one place to another — we connect cultures, create memories, and make dreams possible. As a member of our Government and Corporate Affairs team, you'll be instrumental in ensuring every passenger's journey is safe, comfortable, and memorable.

We invite you to apply and discover why so many talented individuals have chosen to build their careers at arenaflex. Bring your skills, your passion, and your unique perspective to our team. Together, we'll continue to soar to new heights and deliver on our promise to connect the world.

Feel free to be yourself at arenaflex — where your journey truly begins.

Apply now to join our team and start your exciting career with arenaflex!