Support Engineer
Posted 2026-05-06[ad_1]
<p style="min-height:1.5em"><em>(Remote – GMT-3 to GMT-5)</em><br><br><a target="_blank" rel="noopener noreferrer nofollow" href="https://nango.dev">Nango</a> (YC W23) is a developer infrastructure company and the leading provider of API access for agents and apps. It enables AI applications to connect to the real world through integrations.</p><p style="min-height:1.5em">More than 350 paying customers rely on Nango today, including Replit, Mercor, and Exa. We are a YC-backed, multi-million ARR company with a team of 10 from AWS, GitHub, Snyk, Netlify, Uber, Samsara, and more.</p><p style="min-height:1.5em">We're looking for a Support Engineer to be the front line of the Nango customer experience. This role sits at the intersection of engineering, support, and solutions: You'll spend your days helping customers debug complex integration challenges, contributing code to expand our API coverage, and occasionally jumping on calls with prospects to show them what Nango can do.</p><p style="min-height:1.5em">This is not a traditional support role.<br>You'll read source code, dig through Datadog logs, trace auth flows across third-party APIs, and ship fixes. If you're an engineer who loves working directly with customers and thrives on variety, this is for you.</p><p style="min-height:1.5em"></p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the first point of contact for customers and prospects across email and Slack: triaging questions and driving issues to resolution with speed and clarity</p></li><li><p style="min-height:1.5em">Debug complex platform and integration issues end-to-end: trace problems through Datadog logs and metrics, read Nango source code, and identify root causes</p></li><li><p style="min-height:1.5em">Help customers troubleshoot implementation issues with external APIs (auth failures, problematic configurations, etc.)</p></li><li><p style="min-height:1.5em">Implement support for new APIs on the Nango platform</p></li><li><p style="min-height:1.5em">Maintain and improve API-specific documentation so customers can self-serve effectively</p></li><li><p style="min-height:1.5em">Run technical Q&A calls with smaller prospects: help engineers understand Nango, map their integration ideas to Nango's primitives, and build confidence that it fits their use cases</p></li><li><p style="min-height:1.5em">Contribute smaller code changes to the Nango platform: bug fixes, improvements, and quality-of-life changes that surface from support work</p></li><li><p style="min-height:1.5em">Serve as a direct feedback loop into the product and engineering teams by surfacing patterns, gaps, and opportunities from customer interactions</p></li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5+ years of full-stack engineering or highly technical support experience, comfortable contributing code to a large codebase</p></li><li><p style="min-height:1.5em">Enjoy working directly with customers and take pride in helping them succeed</p></li><li><p style="min-height:1.5em">Excellent communicator with native-level English, able to build trust and clarity with technical teams</p></li><li><p style="min-height:1.5em">Comfortable debugging complex systems and solving real-world integration challenges</p></li><li><p style="min-height:1.5em">Able to multitask effectively and thrive in a fast-moving, high-ownership environment</p></li><li><p style="min-height:1.5em">Professional, optimistic, and proactive: you represent Nango with speed, clarity, and excellence</p></li><li><p style="min-height:1.5em">Comfortable with ambiguity and excited to operate at the heart of product and customer impact.</p></li><li><p style="min-height:1.5em">Based in GMT-3 (Brazil/South America) to GMT-5 (Central time) time zones.</p></li></ul><h3>Bonus Points</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience in developer tools, APIs, or integration platforms</p></li><li><p style="min-height:1.5em">Prior work in customer-facing engineering or technical support roles</p></li><li><p style="min-height:1.5em">Familiarity with OAuth flows, API auth patterns, and common SaaS APIs</p></li><li><p style="min-height:1.5em">Startup experience in high-growth, high-velocity environments</p></li></ul><p style="min-height:1.5em">This is a unique role for someone who combines strong engineering instincts with a genuine love for helping customers. You will be at the center of how people experience Nango: unblocking them today while feeding insights that shape the product tomorrow.</p><p style="min-height:1.5em">If you enjoy debugging hard problems, working across dozens of APIs, and making customers feel like they have a teammate on the inside, we would love to hear from you.</p>
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