**Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers**

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine belonging? Look no further than arenaflex, a company that has earned prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. As a remote Technical Support / Customer Service Representative at arenaflex, you'll join an organically diverse team from 70+ countries where every member contributes to and supports each other's success and well-being.

• *About arenaflex**

arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. With a strong commitment to people-first culture, arenaflex fosters a true sense of belonging among its employees, who are passionate about providing outstanding customer service experiences. As a result, arenaflex has become a preferred employer of choice for over 440,000 game-changers around the globe.

• *Career Growth and Personal Development**

This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from home. arenaflex will provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a strong focus on career growth and personal development, arenaflex offers a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of arenaflex's managers and leaders have been promoted from within, demonstrating the company's commitment to internal growth and development.

• *Key Responsibilities**

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

• *Your Qualifications**

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

• *What's in it for you?**

arenaflex is committed to investing in its game-changers, infrastructure, and capabilities to ensure long-term success for both teams and customers. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

• *Join the arenaflex Team Today!**

If this opportunity resonates with you, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

• *Location:** USA, OH, Work-at-Home

• *Language Requirements:** English

• *Time Type:** Full-time

• *Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

• *Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

• *Where Job May be Performed:** Currently, this position may be performed only in the states listed here.

• *Equal Opportunity Employer:** arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

• *Accommodation Request:** To request a reasonable accommodation, please click here.

• *Affirmative Action Plan:** To view the Affirmative Action Plan, please click here.