Trip Support Scheduler & Concierge

About the position

Jetvia is seeking an experienced Trip Support Scheduler & Concierge Services to deliver aviation savvy service to our private flight clients and members. The ideal candidate embodies a professional aviation advisor style by creating detailed communication standard in the private aviation space, with a passion for creating seamless experiences for discerning travelers.

Responsibilities
• Collaborate with dispatch to provide accurate, timely trip communications.
• Coordinate and schedule flights tailored to client and member needs.
• Communicate trip details to Jetvia clients and internal staff with professionalism, accuracy, and urgency.
• Manage all concierge requests including catering, ground transportation, hotel accommodations, and vehicle relocation.
• Prepare and analyze flight cost estimates for Jetvia members.
• Create and deliver detailed passenger itineraries.
• Oversee trip checklists and flight-following before, during, and after each segment proactively to avoid delays or other trip mission obstacles
• Support onboarding of new Jetvia clients and members, ensuring a high-touch welcome experience.
• Represent Jetvia at events and assist with promotional initiatives, including social media campaigns.
• Provide in-person client support pre-flight when available.
• Support account management functions including renewals, retention, and relationship management.
• Safeguard confidential client information at all times.

Requirements
• Highly professional, articulate, and personable.
• Strong verbal and written communication skills.
• Exceptional attention to detail and organizational ability.
• Ability to manage multiple priorities in high-pressure situations.
• Proficient in Microsoft Office; ability to learn scheduling software (JetInsight).
• High school diploma or equivalent (required).

Nice-to-haves
• Preferred: Prior experience in private aviation, luxury travel or related industries.
• FAA knowledge or familiarity with private flight operations is a plus
• Experience in Dispatch, Operations and Logistics
• Ability to coordinate between multiple departments (sales, operations, client services)
• Strong written communication skills for trip briefs and client instructions
• Calm under pressure especially with last minute flight changes
• Bachelor’s degree in Aviation or Business (preferred).
• Pilots license (optional)

Benefits
• Private flight benefits for you and your family (empty-leg flights, when available).
• Flexible schedules that support work-life balance.
• Competitive compensation and benefits including:
• Paid holidays, vacation, and sick time.
• 401(k) plan.
• Comprehensive medical, dental, and vision coverage.
• Supplemental benefits (accident, critical illness, disability, life insurance, pet insurance, and more).