About the position
Responsibilities
• Responds to 25 or more account inquiries per hour for 5 or more assigned clients.
• Provides standard/scripted responses to alerts generated within the fraud detection queues.
• Assists with the completion of lost stolen reports, including blocking and transferring compromised accounts.
• Builds credit card replacement orders and completes shipping materials.
• Begins to build knowledge and skills to identify fraudulent credit card activity through training and research.
Requirements
• High School Diploma or Equivalent.
• Typically no relevant experience required.
• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Works on routine to semi-routine assignments requiring limited decision-making outside of stated processes.
• Receives detailed instructions and follows established procedures on all work.
Nice-to-haves
• Previous work experience in a fraud related field.
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