DoorDash is a technology and logistics company focused on empowering local economies. As a Merchant Success Manager, you will support and grow DoorDash’s SMB restaurant partners, managing a high volume book of around 500 merchants and helping them improve their performance on the platform.
Responsibilities
- Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend
- Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
- Advise business owners on promotions and spending to achieve their revenue goals
- Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
- Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
- Reduce churn, while identifying and supporting new store expansions
- Collaborate with internal growth teams to identify the best products to pitch to merchants
- Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities
Skills
- 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
- 1+ years of experience in Outbound Sales being held to DTT minimums
- 1+ years of experience in business operations or related setting
- Experience in prior Outbound sales, account management, portfolio management, or related roles
- Experience using Salesforce or similar CRM tools
- Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
- Demonstrate empathy with customer needs and adapt to meet their unique goals
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Company Overview
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.Company H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships, with 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.