Client Contact Representative

Lexicon is a professional legal services company providing support to Cordell & Cordell, the nation's largest family law firm. The Client Contact Representative is responsible for managing incoming communications, securing appointments for prospective clients, and delivering exceptional customer service in a fast-paced environment.

Responsibilities

• Manage incoming calls/chats/emails while providing white glove customer service
• Driving new client acquisition and contributing to firm growth
• Influence potential clients to schedule initial consultations
• Maintain clear and concise communications and respond to client inquiries based on location and needs
• Aligns potential clients with services using a professional consultative sales approach
• Schedule initial consult appointments and perform conflict checks
• Handle scheduling conflicts and challenges with diplomacy and a problem-solving approach
• Strive to meet and exceed individual and team targets related to appointment volume, conversion rates, and quality assurance measures
• Ensures accuracy and completeness of client information, scheduling information and maintains the integrity of data entered into all systems
• Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Updates job knowledge by participating in up-training opportunities
• Handles sensitive client data with utmost discretion, care, and accuracy
• Other duties as assigned

Skills

• High school diploma or general education degree (GED)
• Previous experience in call center, customer service, or other service-based industry
• Ability to effectively communicate over the phone and in person
• Computer Skills, such as basic keyboard/typing skills
• Must have a basic understanding of the Internet including how to receive and send email
• Experience with SmartAdvocate is a plus
• Experience with SharePoint and Confluence preferred but not required

Benefits

• Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected.
• Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage.
• An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings.
• Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars.
• And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way.

Company Overview