Alera Group, Inc. is seeking a Client Relations Coordinator to join their team, bringing experience and enthusiasm. The role involves managing employee benefits administration and delivering high-touch client service while ensuring operational excellence and data integrity.
Responsibilities
- Manage end‑to‑end employee benefits administration for clients, including placements, eligibility processing with carriers, onboarding/offboarding support, and resolution of in‑force service issues
- Deliver timely, accurate, and high‑touch client service, demonstrating ownership, urgency, and advocacy while building strong internal and external client relationships
- Ensure operational excellence and data integrity by tracking requests to completion, maintaining accurate documentation, and managing activities within the agency management system
Skills
- Strong customer service mindset
- Excellent written and verbal communication skills
- Proficiency in MS Office (Outlook and Excel)
- Highly organized
- Detail-oriented
- Adaptable
- Able to multitask
- Able to shift priorities
- Able to collaborate effectively in a fast-paced, team-oriented environment
- Bachelor's degree
- Knowledge of health & welfare employee benefits and ACA requirements
- Experience with Zywave products such as BrokerageBuilder
Benefits
- Medical
- Dental
- Life and disability insurance
- 401k
- Generous paid time off
- Much more
Company Overview
Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://aleragroup.com.