Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our technology performs reliably in clinical environments.
Location: San Diego
Employment: Type: Full-Time
Travel: 60%+
We are seeking a skilled and motivated Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment. This role is ideal for someone who enjoys hands-on work, problem-solving in real-world environments, and building strong customer relationships.
Install, commission, maintain, and repair company equipment at customer sites
Diagnose and resolve mechanical, electrical, and software issues efficiently
Perform preventive maintenance to maximize system uptime and performance
Provide technical training and guidance to customers and end users
Document service activities, findings, and recommendations accurately
Collaborate with engineering and support teams to improve product reliability
Degree or technical certification in Engineering, Electronics, or related field (or equivalent experience)
Experience in field service, maintenance, or technical support roles
Strong troubleshooting and customer-facing communication skills
Ability to travel and work independently
Valid driver's license
Experience with industrial, medical, or automation equipment
Knowledge of PLCs, networking, or control systems
Competitive pay
Medical, dental, and vision insurance
Life and disability insurance
401(k) retirement plan
Paid time off, including vacation and holidays
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.
The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.