We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling.
Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery.
1. Buyer communication: Keep
accounts updated proactively on order status, shipment progress, and
documentation milestones. Be the person they call when they have a question,
not someone they have to chase.
2. Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary
certificates, and inspection reports.
3. Order coordination: Work
with our logistics partners, freight forwarders, and inspection companies to
make sure shipments move on time. Flag delays early and manage buyer
expectations.
4. Issue resolution: Own
any post sale problems (quality queries, documentation discrepancies, delivery
delays) and drive them to resolution by coordinating between the buyer and our
operations team.
5. Account growth: Identify
opportunities to cross sell additional commodities or prompt reorders based on
buyer consumption patterns and relationship signals.
1. You’ve worked in international
trade, logistics, or shipping and you understand the document flow of a cross
border commodity transaction. You know what a bill of lading looks like, you might be familiar with letters of credits and documentary collections, and you can spot a
problem in a packing list before it becomes a port delay.
Experience: 3 to 6 years in a relevant field (logistics, freight
forwarding, import/export, trade operations, account management, or customer
success in an international context).
Compensation
Working Model
Location | Casablanca,
Morocco (fully remote) |
Hours | Part time: 10
to 15 hours per week; |
Schedule | Flexible,
Sunday - Friday. |
Compensation | €250 - €350 p/m |
Start Date | 25 May 2026 |
Department | Sales |
Reports To | Founder and
Director |