Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Data & Reporting Analyst role focuses on maintaining high-quality data and developing standardized Power BI dashboards and reports to support operational data and reporting across the business unit.
Responsibilities
- Support data integrity and consistency across workforce, productivity, and operational reporting
- Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary
- Support KPI governance by ensuring metrics are used consistently across reports (e.g., WFM, Productivity, MOR)
- Develop, maintain, and enhance standardized Power BI dashboards and reports
- Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs
- Support data mapping efforts (e.g., Work Types, Statuses, dimensions) in collaboration with WFM and Data Governance teams
- Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions
- Support ongoing reporting refreshes, enhancements, and issue resolution
- Assist with documentation of reporting standards, data sources, and business logic
Skills
- Bachelor's degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field
- 1–3 years of experience in data analysis, reporting, or business intelligence
- Good experience with Power BI (dashboard development, visuals, basic DAX)
- Working knowledge of SQL for data extraction, validation, and analysis
- Understanding of data quality concepts, KPI definitions, and reporting standards
- Experience working with structured datasets (facts/dimensions)
- Strong attention to detail and ability to identify data issues and inconsistencies
- Good communication skills with the ability to explain data concepts to non-technical stakeholders
- Experience supporting Workforce Management, operational reporting, or productivity analytics
- Exposure to data governance practices and data dictionaries
- Familiarity with cloud-based data platforms (Azure preferred)
- Experience working with standardized or enterprise reporting frameworks
- Knowledge of Agile or structured delivery environments
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
Company Overview
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.manulife.com/.