At arenaflex, we are dedicated to serving the military community and their families, and we are looking for individuals who share our values of honesty, integrity, loyalty, and service. The Claims Customer Service role is an opportunity to make a meaningful impact while developing your career in a dynamic and supportive environment. This position involves a comprehensive training program that is fully paid for by arenaflex, which includes all necessary training materials, class discussions, hands-on training, and e-learning modules. The training is designed to equip you with the skills needed to support our members independently. After six months of in-office training, you will have the opportunity to work in a hybrid model, allowing you to work from home two days a week, with the specific onsite days determined in collaboration with your manager.
As a Claims Contact Center representative, you will be the first point of contact for Property First Notice of Loss (FNOL) claims. Your responsibilities will include creating thorough loss reports, verifying coverage, and setting up appropriate services to ensure claims progress smoothly. You will also respond to status inquiries from various parties, delivering best-in-class customer service by setting appropriate expectations and proactively communicating with our members. This role requires you to operate in a fast-paced, high-volume contact center environment, managing back-to-back calls while navigating multiple systems and programs. You will assist members with questions regarding the claims process, apply strong time and call management skills, and support workload surges during catastrophic events. Additionally, you will ensure that risks associated with business activities are effectively identified and controlled in accordance with compliance policies.
Responsibilities
- Serve as the first point of contact for Property First Notice of Loss (FNOL) claims, providing exceptional customer service and setting the tone for a positive experience.
- Create thorough loss reports and verify coverage as appropriate, ensuring that all necessary information is collected and documented.
- Initiate the most effective method of damage assessment for file handling, utilizing your analytical skills to identify the best course of action.
- Assist members with questions regarding the claims process and set expectations for next steps, providing clear and concise communication.
- Apply strong time and call management skills in assisting members with insurance needs, prioritizing tasks and managing multiple calls simultaneously.
- Support workload surges and catastrophe operations during designated catastrophic events, demonstrating your ability to adapt to high-pressure situations.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled, upholding arenaflex's commitment to compliance and risk management.
Requirements
To succeed in this role, you will need to possess the following qualifications:
- A High School Diploma or GED, demonstrating your ability to learn and grow in a dynamic environment.
- The ability to provide exceptional customer service by communicating clearly and professionally, setting the standard for a positive member experience.
- The ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment, staying organized and focused under pressure.
- Successful completion of a job-related assessment, demonstrating your skills and knowledge in a simulated environment.
Nice-to-Haves
While not required, the following qualifications would be beneficial in this role:
- US military experience through military service or as a military spouse/domestic partner, providing a unique perspective and understanding of the military community.
- A Bachelor's degree, demonstrating your commitment to lifelong learning and professional development.
Benefits
As an arenaflex employee, you will enjoy a comprehensive benefits package, including:
- Comprehensive medical, dental, and vision plans, ensuring your physical and mental well-being.
- A 401(k) retirement plan, helping you plan for a secure financial future.
- A pension plan, providing a predictable income stream in retirement.
- Life insurance coverage, giving you peace of mind and financial security for your loved ones.
- Parental benefits, supporting you during this critical life stage.
- Adoption assistance, helping you build your family.
- A paid time off program with paid holidays plus 16 paid volunteer hours, allowing you to recharge and give back to your community.
- Various wellness programs, promoting your physical and mental health.
- Career path planning and continuing education assistance, helping you grow and develop in your career.
Why Join arenaflex?
Arenaflex is a dynamic and supportive organization that values its employees and the military community. We offer a unique opportunity to make a meaningful impact while developing your career in a fast-paced and challenging environment. If you are passionate about delivering exceptional customer service and committed to upholding our values of honesty, integrity, loyalty, and service, we encourage you to apply for this exciting opportunity.
How to Apply
To apply for this role, please visit our website and submit your application. We look forward to reviewing your qualifications and learning more about your experience and skills.