Join arenaflex and Shape the Future of Customer Experience
Are you ready to take your career to new heights? At arenaflex, we're not just connecting people to destinations—we're building the future of customer data intelligence. We're looking for a talented Customer Data Platform (CDP) Technical Lead to join our dynamic Digital Transformation team and help us revolutionize how we understand, engage, and delight our customers.
This is an exciting opportunity to work at the intersection of data, technology, and customer experience. You'll be instrumental in developing, maintaining, and optimizing our industry-leading Customer Data Platform, leveraging Adobe Experience Platform to create personalized journeys for millions of customers worldwide.
Why arenaflex?
At arenaflex, we believe that great journeys begin with great data. As one of the world's most respected airline companies, we handle massive amounts of customer interactions daily—from booking flights to in-flight services to loyalty programs. Our CDP team sits at the heart of this ecosystem, turning raw data into actionable insights that drive business decisions and create memorable customer experiences.
When you join arenaflex, you're not just accepting a job—you're embarking on a career adventure. We offer competitive compensation, world-class benefits, and opportunities to grow both professionally and personally. Plus, with our extensive domestic and international flight benefits, you'll have the chance to explore the globe while building your career.
What You'll Do (Key Responsibilities)
As our CDP Technical Lead, you'll be the technical owner of our Adobe Experience Platform (AEP) Real-Time Customer Data Platform. Your expertise will be crucial in ensuring seamless integration, optimal performance, and maximum value extraction from our customer data infrastructure.
- Platform Management & Maintenance: Oversee and maintain the Adobe Experience Platform Real-Time CDP, proactively addressing enterprise-level issues and ensuring 99.9% platform availability
- Development Support: Assist in new development, setup, and ongoing maintenance of the CDP platform, working closely with development teams to implement new features and capabilities
- Technical Guidance: Provide expert technical guidance to internal teams regarding segment building, real-time CDP implementation, and best practices for data utilization
- Troubleshooting & Issue Resolution: Investigate and resolve complex technical issues related to the platform, implementing effective solutions while minimizing downtime
- Cross-Functional Collaboration: Partner with IT and other departments to align on technical requirements, integration needs, and implementation strategies
- Continuous Learning: Stay current with the latest trends, features, and best practices related to Adobe Experience Platform and broader CDP landscape
- Performance Optimization: Conduct regular platform audits and performance reviews to ensure optimal utilization and identify improvement opportunities
- Training & Enablement: Design and deliver comprehensive training programs to up-skill internal teams on effective platform usage and data-driven decision making
- Vendor Collaboration: Work closely with Adobe Support and Consulting teams to coordinate product improvements, resolve complex issues, and implement workarounds
- Documentation: Create and maintain technical documentation, SOPs, and knowledge base articles for platform operations
What We're Looking For (Required Qualifications)
We're seeking a candidate who brings a unique blend of technical expertise, communication skills, and passion for customer data excellence. To succeed in this role, you'll need:
- Experience: Demonstrated experience in technical information management and marketing technology solutions
- Technical Proficiency: Strong technical skills, particularly with Adobe Experience Platform or similar enterprise CDP solutions
- Problem-Solving Abilities: Excellent analytical capabilities with a track record of diagnosing and solving complex technical challenges
- Communication Skills: Outstanding interpersonal skills with the ability to translate complex technical concepts for non-technical audiences
- Analytical Mindset: Strong quantitative and analytical reasoning skills
- Safety-First Attitude: Unwavering commitment to safety and security of self, others, and sensitive data
- Inclusive Mindset: Embrace diverse people, thinking styles, and perspectives
- Education: High school diploma, GED, or high school equivalency
- Eligibility: At least 18 years old and authorized to work in the United States
What Would Give You an Edge (Preferred Qualifications)
While we value all candidates, having one or more of these qualifications would definitely make you stand out:
- Advanced Education: Postgraduate degree in Business, Computer Science, Data Science, or a related field
- CDP Expertise: Direct experience with Customer Data Platforms such as Adobe Experience Platform, Salesforce Customer 360, Segment, or similar solutions
- Implementation Success: Proven track record of successfully managing and executing complex enterprise-level platform implementations
- Data Management Mastery: In-depth knowledge of data management and data governance best practices
- Industry Experience: Related experience in large-scale e-commerce or digital business environments, preferably with a focus on customer journey optimization
- Integration Skills: Experience with API integrations, data pipelines, and ETL processes
- Leadership Capabilities: Experience leading technical teams or mentoring junior team members
Career Growth & Learning Opportunities
At arenaflex, we invest in your growth. As part of our Digital Transformation team, you'll have access to:
- Continuous training on cutting-edge Adobe Experience Platform features and capabilities
- Professional development opportunities to enhance your technical and leadership skills
- Exposure to enterprise-scale data architecture and customer experience strategies
- Mentorship from industry experts in data management and digital marketing technology
- Clear career advancement paths within our digital and technology organizations
- Cross-functional collaboration opportunities across marketing, IT, and business units
Work Environment & Culture
Our Atlanta Global Headquarters is more than just an office—it's a hub of innovation and collaboration. You'll find:
- Modern, collaborative workspaces designed for productivity and creativity
- A diverse, inclusive culture that celebrates different perspectives and backgrounds
- Work-life balance initiatives that support your wellbeing
- Access to employee resource groups and community engagement opportunities
- Regular team-building activities and social events
- A supportive environment where your ideas are valued and heard
Compensation & Benefits
We recognize that great talent deserves great rewards. arenaflex offers a comprehensive benefits package that includes:
- Competitive Salary: Industry-leading compensation with performance-based incentives
- Retirement Benefits: 401(k) with generous direct contribution and company match
- Health & Wellness: Comprehensive medical, dental, vision, short/long-term disability, and life benefits
- Wellness Program: A holistic wellness plan recognizing the importance of physical, emotional, financial, and social wellbeing
- Travel Benefits: Extensive domestic and international flight privileges for you and your family
- Paid Time Off: Generous vacation and personal time off policies
- Employee Assistance Program: Support for personal and professional challenges
- Tuition Reimbursement: Opportunities for continuing education and skill development
Ready to Take Flight?
If you're passionate about data, technology, and creating exceptional customer experiences, we want to hear from you. This position is based in Atlanta at our Global Headquarters, and relocation will be required. The role reports to the Senior Director of Digital Transformation.
At arenaflex, we're more than an airline—we're a team of dedicated professionals committed to connecting people and possibilities. Join us, and let's climb to new heights together.
Apply now and start your journey with arenaflex!