About arenaflex
Welcome to arenaflex, a company with a rich legacy of refreshing the world and making a difference in communities across North America. For more than 130 years, arenaflex has been synonymous with innovation, quality, and building meaningful partnerships with customers and consumers alike. Today, we continue to take deliberate action to nurture an inclusive culture that is grounded in our company purpose—to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.
Our success is built on a foundation of four key behaviors: curious, empowered, inclusive, and agile. We value how we work as much as what we achieve, and we believe that our culture is one of the reasons our company continues to thrive. At arenaflex, you'll join a team that is passionate about delivering exceptional results while fostering an environment where every individual can grow, contribute, and succeed.
Position Overview
Are you a results-driven sales professional with a passion for building lasting customer relationships? Do you thrive in dynamic environments where your ability to influence and collaborate can drive measurable business outcomes? If so, arenaflex invites you to join our North American Sales Organization as a Customer Development Manager for the Western U.S. Region.
This is an exciting opportunity for an individual contributor who excels at proactive account management and complex sales initiatives. As a Customer Development Manager, you will be responsible for driving volume, revenue, and advancing customer relationships through strategic account management and the execution of complex, volume-driving programs established by our Regional Sales and Key Account Teams.
You will support and sell against a portfolio of accounts that require sophisticated phone sales interactions and strong collaboration with assigned account teams. This role demands a professional who is flexible to changing work environments, possesses the ability to quickly identify and assess opportunities, and can demonstrate value through words, actions, and example.
Key Responsibilities
As a Customer Development Manager at arenaflex, you will play a pivotal role in expanding our market presence and strengthening customer partnerships across the Western U.S. territory. Your core responsibilities include:
- Proactive Customer Engagement: Complete proactive customer contacts via telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs. You will be the primary point of contact for your assigned portfolio, fostering trust and loyalty through consistent, meaningful interactions.
- Business Reviews and Relationship Management: Conduct regular business reviews with customers to monitor relationship health, re-affirm strategies, steward the business, and create operational and personal value for the customer. These reviews will serve as strategic touchpoints to ensure alignment with customer objectives and arenaflex goals.
- Opportunity Identification and Prioritization: Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery methods including Account Diagnostic, observation, analysis of customer data, marketplace sales data, and conversations with the customer. You will prioritize potential focus areas to maximize impact and drive growth.
- Implementation Coordination: Coordinate implementation of agreed-upon activities such as mechanical service, installation, business building initiatives, and distribution activities within your geographical responsibility to execute plans effectively and efficiently.
- Contract Negotiations: Participate in contract negotiations and re-negotiations with customers and the arenaflex system to formalize agreements that benefit both parties while ensuring compliance with company policies and objectives.
- Marketing Reimbursement Management: Manage customer marketing reimbursements and local store funding programs to drive business results and ensure optimal utilization of available resources.
- CRM and Data Management: Accurately capture customer interactions through current CRM systems to maintain comprehensive records and enable data-driven decision making.
- Performance Management: Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives and achieve assigned metrics.
- Continuous Improvement Feedback: Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance, contributing to organizational excellence.
- Professional Development: Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within the North American organization.
Additional Activities and Responsibilities
As part of your role, you may also be involved in:
- Contract negotiations working with CAT teams, Finance, and other cross-functional teams to execute new and renegotiated contracts
- Selling, processing, and installing CCFS (Customer Convenience Store Solutions)
- Resolving service issues and approving reimbursements
- Authorizing account transfer requests
- Stewarding work in Regional and Account Team meetings
- Flexing the work week to accomplish tasks such as inputting FET documents, taking customer calls, and participating in account team calls after normal hours
- Building compelling customer presentations
- Traveling to customer events, training sessions, and sales conferences as needed
Essential Qualifications
To succeed in this role, you must possess:
- Education: A Bachelor Degree is required for this position.
- Sales Experience: One or more years of frontline sales experience is preferred, demonstrating a solid foundation in sales principles and practices.
- Customer Communication: Experience in effectively communicating with and influencing customers across various levels of the organization.
- Problem-Solving Skills: Proven ability to problem-solve and provide viable solutions based on customer and company needs.
- Customer Service Excellence: Proven ability to provide quality customer service that exceeds expectations and builds long-term relationships.
- Communication Skills: Strong verbal and written communication skills to articulate value propositions, negotiate agreements, and build rapport with customers.
- Collaboration: Effective collaborating skills to work seamlessly with cross-functional teams including Regional Sales, Key Account Teams, Finance, and Operations.
- Active Listening: Ability to actively listen and engage in conversation with customers to uncover opportunities and develop tailored solutions.
- Time Management: Strong time management and organizational skills with the ability to manage time effectively, establish priorities, and accomplish objectives in a fast-paced environment.
Core Competencies and Skills
Successful candidates will demonstrate the following competencies:
- Advancing Customer Relationships: The ability to facilitate and accelerate business relationships based upon a deep understanding of the customer. This includes the ability to actively listen and engage in conversation to uncover relevant information, resources, and solutions that add value.
- Customer Relationship Transition: The ability to develop and maintain business-to-business relationships and transfer personal equity across the customer lifecycle.
- Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the company's relationship with consumers, ensuring every decision supports the end consumer experience.
- Technical Proficiency: Ability to use information tools including Salesforce, Design Machine, arenaflex Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, KO Tickets, Power BI, and other relevant platforms to obtain needed information, evaluate performance, and access relevant data.
- Influencing Skills: The ability to persuade and motivate customers to adopt initiatives and programs that drive mutual growth and success.
- Inside Sales Expertise: Strong phone sales capabilities with the ability to build rapport, uncover needs, and close opportunities through virtual interactions.
- Relationship Building: Natural ability to establish trust, credibility, and long-term partnerships with customers and internal stakeholders.
- Teamwork: Collaborative mindset that contributes to team goals and supports cross-functional initiatives.
Work Environment and Culture
At arenaflex, we believe in fostering an environment that reflects our core values. This position offers flexibility with remote work arrangements, allowing you to manage your responsibilities from the comfort of your home office while maintaining connectivity with your team and customers.
You will have access to cutting-edge tools and technologies that enable efficient customer management and sales tracking. Our supportive culture encourages continuous learning and professional development, with numerous opportunities to grow your career within the organization.
We value diversity and inclusion, believing that different perspectives drive innovation and better outcomes. As part of our team, you will contribute to a culture where everyone feels respected, valued, and empowered to bring their authentic selves to work.
Compensation and Benefits
We are committed to providing competitive compensation that reflects the importance of your contributions. The pay range for this position is $81,800 - $100,900 annually. Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.
In addition to competitive base pay, arenaflex offers a comprehensive benefits package that includes:
- Full range of medical, dental, and vision coverage
- Financial benefits including 401(k) retirement plan with company matching
- Paid time off and holidays
- Employee assistance programs
- Professional development opportunities
- Discounts on arenaflex products
- Various other perks and benefits designed to support your well-being and work-life balance
Career Growth Opportunities
At arenaflex, we are invested in your long-term success. This role provides a solid foundation for career advancement within our North American Sales Organization. Through our Individual Development Planning process, you will have the opportunity to:
- Develop new skills and competencies through structured learning paths
- Expand your customer portfolio and take on increased responsibilities
- Transition into leadership roles within Sales or Key Account Management
- Explore opportunities in other functional areas such as Marketing, Operations, or Finance
- Participate in cross-functional projects that broaden your exposure and expertise
Join Our Team
Are you ready to make an impact? Are you passionate about driving results, building customer relationships, and contributing to a company that values innovation, inclusion, and growth? If so, we invite you to apply for the Customer Development Manager position at arenaflex.
This is your opportunity to join a team of dedicated professionals who are committed to refreshing the world and making a difference. We look for candidates who embody our four key behaviors—curious, empowered, inclusive, and agile—and who are excited about contributing to our mission.
Apply today and take the first step toward a rewarding career with arenaflex. Together, we can continue our legacy of success while creating a brighter, more refreshing future for our customers, communities, and each other.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.