At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our Customer Service team, you will play a vital role in ensuring that our customers receive their packages on time, as promised, and that we exceed their expectations every step of the way.
**About arenaflex**
arenaflex is a leading innovator in the logistics industry, committed to making history by providing best-in-class customer support and expanding our logistics products and services. Our team is passionate about building new products and services every day on behalf of our customers, and we're always looking for talented individuals to join our mission.
**A Day in the Life**
As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance, and you will be responsible for resolving issues and setting appropriate expectations with customers. You will also be working closely with our delivery partners to ensure that our customers receive their packages on time.
**Key Responsibilities**
As a Delivery Station Liaison at a Locker/Counter Hub, you will be responsible for:
* Communicating with customers directly in-person, in addition to communicating via phone and email
* Empathizing with and prioritizing customer needs
* Upholding company values and respecting every customer
* Resolving issues and setting appropriate expectations with customers
* Clearly understanding and responding appropriately to the issues that customers present
* Consistently composing grammatically correct, concise, and accurate written responses to customer issues
* Approaching problems logically and with good judgment to ensure the appropriate customer outcome
* Making quick and effective decisions on behalf of the customer
* Working a flexible Full-Time (40 hours per week) schedule
**Performing the Following Tasks**
* Carry, lift, push, and pull up to 49 pounds
* Frequently push, pull, squat, bend, and reach
* Stand and walk during shifts lasting up to 12 hours
* Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
* Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
**About the Team**
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
**BASIC QUALIFICATIONS**
* High School or equivalent diploma
* Previous experience in Customer Service
* Ability to effectively prioritize work time to ensure efficiency
* Experience with Windows Operating Systems and Microsoft Outlook
* Familiarity with multiple web browsers, data base searching, and instant messenger tools
**PREFERRED QUALIFICATIONS**
* Bachelor Degree or equivalent work-related experience
* Proficiency in verbal and written communication skills
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators
* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
**arenaflex is an Equal Opportunity Employer**
arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link].
**Why Join arenaflex?**
* Work with a talented team of innovators who are passionate about delivering exceptional customer experiences
* Develop logistical and customer expertise that sets arenaflex apart
* Opportunities for career growth and professional development
* Competitive compensation and benefits package
* Flexible work schedule and opportunities for remote work
* Collaborative and inclusive work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a team of innovators who are making history, apply now to become a Delivery Station Customer Service Associate at arenaflex.